Lexus Of Highland Park

Best new car buying experience EVER! My husband and I just purchased a 2015 Lexus RX 350 from Highland Park Lexus. We were fortunate to work with what I call the A TEAM::Tom Covello, int My husband and I just purchased a 2015 Lexus RX 350 from Highland Park Lexus. We were fortunate to work with what I call the A TEAM::Tom Covello, internet manager, Jeff Richards, senior sales consultant and Doug Kamp in business office. Most of my dealings with this car dealer was through the internet. Tom and I had many many emails. His responses were always timely, helpful, and always open to negotiations. His patience was admirable as I had never owned a Lexus and needed his valuable insights. The day of our test drive (we came from the northern burbs) , Tom matched us perfectly with Jeff. Jeff really knows the cars and gave us an outstanding test run allowing each of us to drive and experience all the tons of features in this car. Jeff's low key manner and thoroughness is amazing. We made only two trips to the dealership! One for the test drive and one to pick up the car. As we finalized the paperwork we were told our last stop was the business office. Our worst fears about pushy warranty offers were totally unfounded. Doug was personable, informative and made the last step so easy. Beginning to end this was a terrific experience and we would recommend this dealership in a heart beat! Oh, the new showroom and all the customer amenities will blow you away! More

Drove from Downtown Chicago To Buy from Highland Park Lexus I purchased my ES350 CPO from HighlandPark Lexus this week and it was the fastest purchase I have ever made largely because of the customer service an I purchased my ES350 CPO from HighlandPark Lexus this week and it was the fastest purchase I have ever made largely because of the customer service and overall experience I got from Tom Covello. He was very professional, very knowledgeable and was willing to work within my buying style and busy schedule. Most of my research was done online and over the phone with various local area Chicagoland Lexus dealers. Highland had hands down the best dealership with a reasonable (not cheapest) price point for the ES350 CPO. More

Lexus Buyers Look No Further One rarely finds a salesperson as wonderful as Jeff Richards--knowledgeable and honest,accommodating and extremely patient. He spent an enormous of ti One rarely finds a salesperson as wonderful as Jeff Richards--knowledgeable and honest,accommodating and extremely patient. He spent an enormous of time with me in person and on the phone,and helped me buy exactly the right car. He is a man who goes above and beyond what one would expect--even meeting me in a parking lot when I had trouble operating the car. Buying a new car can be daunting,but Jeff made it easy and pleasurable. I would highly recommend Lexus of Highland Park,,and--as you might have guessed-- Jeff Richards.. More

Quality and Customer Service We had searched the internet for a 2013 Lexus RX350 with very low mileage. Luckily we found Lexus of Highland Park had the exact vehicle we were look We had searched the internet for a 2013 Lexus RX350 with very low mileage. Luckily we found Lexus of Highland Park had the exact vehicle we were looking for. As soon as we entered the dealership, we knew we were at the right place to purchase a car. We were directed to our sales consultant, Jeff Richards. Jeff was one of the nicest and best sales consultants we have ever dealt with of our many car purchases. He is very conscious of our objectives to purchase the car we were looking for. He didn't try to direct us to something else. His knowledge of this particular vehicle was excellent and his customer service skills were outstanding. He took the time to answer our questions and even anticipated some of them. His no pressure sales technique made the buying decision easier and less complicated. He was a joy to work with, as was the sales manager, Chad Simon. After we agreed upon a deal, which we are happy with, we were introduced to the Finance Manager, Julio Gomez. Julio was quite friendly and knowledgeable about car loans. He let us decide which financial plan to go with didn't force us to buy additional programs for the car. Although we did purchase the extended warranty, which was reasonably priced. I don't know of anyone who truly enjoys buying a car, but this is was a good car buying experience, didn't take long to reach a nice deal and would encourage anyone in the market for a Lexus to shop this dealership! More

New Vehicle Purchase - A Solid Experience from Test to Sign As part of an extensive due diligence exercise to find a new car for my wife, we ultimately elected to purchase a new Lexus CT Hybrid. We worked clos As part of an extensive due diligence exercise to find a new car for my wife, we ultimately elected to purchase a new Lexus CT Hybrid. We worked closely with Terry O'Gara through the entire time and I will say that it was the best purchasing experience I have had. The salesman was very knowledgeable about the product he was selling, provided good, balanced information and did his job (which is to try and sell us a car) but with a sincere attempt to build a relationship and not just conduct a transaction. The test drive and follow-up was not rushed nor the queries during decision making intrusive. Negotiation was straight forward. The vehicle we wanted was secured promptly and made available within a two working days. Terry also did the extra special stuff like pick me up at the train station so I could get the car and deliver to my wife as a surprise. He also made himself available to her for a briefing on the extensive technology in the vehicle. These services could have been outsourced to other personnel but he chose to do himself well after the paperwork was signed. The dealer is building a brand new facility which indicates a commitment for the forseeable future that there is warranty coverage on the car within 10 minutes of my house. Finally, at close there was zero attempt to up sell and additional products or services. As a luxury vehicle buyer, I appreciate that level of professionalism. I recommend Lexus of Highland Park without reservation and Terry O'Gara as a Sales Consultant on your next Lexus purchase. More

Shopping for a new car made hassle free and easy by Gary. I was looking for a very particular car with a rare combination of the exterior and interior colors. I knew the price I wanted to pay for this car and I was looking for a very particular car with a rare combination of the exterior and interior colors. I knew the price I wanted to pay for this car and called all Lexus dealerships in Chicago. It went down to two dealerships and I decided to visit them in person. Lexus dealership at Glenview was the first place I visited. After talking to the sale person about a car I was looking for, they told me that I have to make some compromises in terms of the colors, and some options. The sales manager paid a visit and stared bad-mouthing HP Lexus. This left a bad impression, so I left this place and went straight to HP Lexus. I was assisted by Gary and he asked all the right questions and was able to locate a car I was looking for. He delivered on all of his promises and even sent me photos of the car once it came in. The staff at HP Lexus was super friendly and knowledgable. I'm very happy with the car and this shopping experience. Thank you Gary and HP Lexus! More

Quality Sales I loathe car shopping and put it off as long as possible. I wouldn't have waited so long had I known how my experience at Lexus of HP would be. I felt I loathe car shopping and put it off as long as possible. I wouldn't have waited so long had I known how my experience at Lexus of HP would be. I felt like Terry O"Gara listened to what I was saying about what I wanted and what I didn't want. He read me well and matched my interest level well, by being attentive but not pushy. The whole experience was a positive one. As someone who really does not like this process, I highly recommend Lexus of HP and Terry in particular More

Satisfaction Guaranteed From the time I walked into the dealership I had that 'gut' feeling that was going to be a great experience. Boy it certainly was. From the lady at t From the time I walked into the dealership I had that 'gut' feeling that was going to be a great experience. Boy it certainly was. From the lady at the welcome desk, to the salesman, to the GM, to the finance person, to the service center. Everyone was just wonderful. If every dealer treated their customers like the folks at Lexus of Highland park, the auto industry would be booming! Our salesman, Mike Brice, was outstanding. Gave us a fantastic price, was totally upfront about all aspects of the vehicle and purchase, and went out of his way to make this the most pleasant vehicle purchase that I have made in 40 years. I will never visit another dealer again!! Thanks Mike and Lexus of Highland Park. Keep up the great work. More

Purchase new Lexus Went to Lexus of Highland Park to look at 2014 CTh and did a test drive with Terry O'Gara, a sales representative. Liked the car and got a price quot Went to Lexus of Highland Park to look at 2014 CTh and did a test drive with Terry O'Gara, a sales representative. Liked the car and got a price quote that evening. Then used the Costco auto purchase program and was directed back to Lexus of Highland Park. The Costco price was less than the dealer quoted price but Terry did not give us any attitude at all. I was a little nervous but they followed the Costco program perfectly and did not cut back on any services offered by a new car salesperson. Very pleased with new car and with Lexus of Highland Park. They got us color we wanted and delivered car when they said they would. Would recommend this salesman and dealership and also the Costco auto purchase program if you are a Costco member. There is a slight price savings with Costco program (little over 1%) but this is a popular car with very low inventory levels. More

Great Experience Terry O'Gara was professional throughout my two day purchasing experience. He was knowledgeable and educated me on the new Lexus features since I had Terry O'Gara was professional throughout my two day purchasing experience. He was knowledgeable and educated me on the new Lexus features since I hadn't kept up with all the improvements. I enjoyed working with Terry. He was efficient and made good use of my time while not being pushy. He made me feel like I was his only customer. When I returned to make my purchase, Terry went the extra mile and set up my garage door opener and my phone so I would be ready to go. He was very patient in going through the key functions of the advanced systems without overloading me with too many details. Terry and everyone at Lexus of Highland Park exceeded my expectations. I highly recommend Terry and this dealership. More