Lexus Of Highland Park

Pleasant buying experience I recently bought a pre-owned 2012 Lexus RX350 from Lexus of Highland Park. Jeff Richards was my sales consultant. Jeff was very patient and answered I recently bought a pre-owned 2012 Lexus RX350 from Lexus of Highland Park. Jeff Richards was my sales consultant. Jeff was very patient and answered all of our questions. He did not put any pressure on us to buy the vehicle we were interested in. We did the financing outside and there was delay in getting our check. Jeff understood our situation and held the vehicle for us until we got the check. Now that's customer service. More

Purchased of Used Lexus GS350 I recently purchased a used 2013 Lexus GS350 and couldn't have had a better experience or gotten a better price than from Lexus of Highland Park. I recently purchased a used 2013 Lexus GS350 and couldn't have had a better experience or gotten a better price than from Lexus of Highland Park. My trade-in had a less than perfect car fax, but Lexus of Highland Park still gave me a much better (thousands of dollars) trade-in than any other dealer in the Chicago area. In addition, their use car I purchased was toward the low end of all the 2013 GS350's with comparable miles and equipment. When I purchased the car the trade-in, paperwork, and payment was so straightforward and easy. While I was doing the paperwork they washed my new car and moved most of my stuff to the new car. When my paperwork was done I had to move only a few things and drive away. Such a great experience - I can't say enough good things about this dealership. More

Smooth & hassle free purchase My sales consultant was Terry O'Gara. He was professional, courteous, friendly and upfront about explaining everything about my pre-owned Lexus ES. He My sales consultant was Terry O'Gara. He was professional, courteous, friendly and upfront about explaining everything about my pre-owned Lexus ES. He was outstanding and ensured I was 100% satisfied with my purchase. I would use him again and highly recommend him to anyone looking for a smooth buying experience. This is a good dealership to purchase quality pre-owned Lexus at a great value ! More

!5 years with Lexus ...and this was my best purchasing experience. Mario Mendez was outstanding in every aspect. I appreciated him understanding that after 15 years with ...and this was my best purchasing experience. Mario Mendez was outstanding in every aspect. I appreciated him understanding that after 15 years with Lexus, I did not need the hard sell. Unbelievably efficient, thorough, and professional...you cannot have a better experience. More

Sight unseen is not a bad thing I purchased my third Lexus 2 months ago, and while I was no stranger to Lexus I was a stranger to the internet purchase. This was my first time purcha I purchased my third Lexus 2 months ago, and while I was no stranger to Lexus I was a stranger to the internet purchase. This was my first time purchasing such a big ticket item without seeing it first; but Mike Brice made this experience an enjoyable one. He kept me in the loop regarding everything along the way: right down to the car being delivered in my driveway in TN. Mike is definitely an asset to the Lexus family. I must say while visiting a local dealership prior to my purchase the salesman scoffed at the idea that I would do such a thing, purchase a car from the internet you've never seen? It does sound crazy. Yes I did and because of Mike Brice it really wasn't a bad thing after all. Thanks Mike More

Its was a pleasure My salesman Jeff Richards was courtesy, knowledgeable and friendly. He made the buying experience pleasurable and worthwhile and I would use him again My salesman Jeff Richards was courtesy, knowledgeable and friendly. He made the buying experience pleasurable and worthwhile and I would use him again and recommend you ask for him More

Extremely Impressed and Glad to Be Able to Share!! Mario Mendez is genuine and no BS...he is truly there to help you have the best possible experience. I didn't feel pushed or bullied like Bredeman's p Mario Mendez is genuine and no BS...he is truly there to help you have the best possible experience. I didn't feel pushed or bullied like Bredeman's people made me feel...he was patient, matter of fact and truly helped me find the best deal and plan for my needs and intentions. He took time showing me all the intricate details of the car and even made himself available to answer some questions on his day off. Committed to excellence and a truly honest guy...very rare at car dealerships. I am very grateful for EVERYTHING...from start to finish. Julio was also amazing...the guy in finance...again presented options and never got pushy. VERY REFRESHING! More

If Lexus is your car, Mario Mendez is your guy! While looking for a new car, we had done substantial research and narrowed our choice down to Lexus and Mercedes. After first visiting Mercedes and re While looking for a new car, we had done substantial research and narrowed our choice down to Lexus and Mercedes. After first visiting Mercedes and receiving a rather monotone pitch and very little willingness to work with us we went to Lexus feeling a bit frustrated (as I am sure many looking for cars can relate to). What a pleasant surprise it was when we walked in to the Highland Park Lexus showroom and were warmly greeted by Mario Mendez. He genuinely listened to what we wanted and quickly found a few models, all of which met our criteria and not just something the dealship wanted to move. After a few test drives (within a half hour of our visit) we knew what we wanted. He worked diligently with the finance department and before we left that evening a deal was struck and we picked up a beautiful, loaded ES 350 the very next day! We have purchased a myriad of cars over the years and hands down this is the best experience, period. Thanks again to Mario and the great staff over at Lexus of Highland Park, we will be back again! More

Great Customer Experience ... Thanks Jeff Richards! We have purchased 2 cars (both Lexus RX350) this year from this dealership. We love our cars, especially the seat cushion extenders in the Luxury Pac We have purchased 2 cars (both Lexus RX350) this year from this dealership. We love our cars, especially the seat cushion extenders in the Luxury Package. Jeff has been great in sitting with us instructing us on the many wonderful features. We are looking forward to continue working with this dealership. More

Excellent dealership - great assistance from Jeff Richards We had a Lexus ES300 from 1999-2007, but switched to a Mercedes C300. In looking for a new car we looked at Merceds, Lexus, and all of the comparable We had a Lexus ES300 from 1999-2007, but switched to a Mercedes C300. In looking for a new car we looked at Merceds, Lexus, and all of the comparables. We weren't familiar with the IS250, so were focused on the ES350. After looking at the IS250 it became clear that we liked everything about it and it fit our needs. Jeff Richards, our salesman, was extremely helpful while we made our decision, assisted in getting us a good price, spent all the time we needed when the car was ready for delivery, and went the extra step in coming to our home when the automatic garage door did not initially work with our Lexus. Couldn't ask for anything more! We love the car and we're glad that we came back to Lexus of Highland Park. Bob & Lucie More