Lexus Of Highland Park

i have a GS350 - came in for an oil change, but the service department discovered some additional issues. I was not totally satisfied with the outcome when I left. After a couple of email exchanges service department discovered some additional issues. I was not totally satisfied with the outcome when I left. After a couple of email exchanges with the service manager, Bob Arnold, he made some additional inquiries with Lexus and solved my issue beyond my expectation. I think the mark of any good service business is how you react to a potential negative situation and I must say the Bob and the dealer along with Lexus did a stand up job. He/they reversed a bad situation and will continue to keep my loyalty. Thanks again, Bob. More

I have had more recalls and problems with my 2008 GS350 (purchased brand new). The most recient issues was moisture in my head light and bubbling / peeling plating my my rims. I took my car in for serive. (purchased brand new). The most recient issues was moisture in my head light and bubbling / peeling plating my my rims. I took my car in for serive. I called 3 days prior to make an apt and make sure I had a loaner car ready. I walked in and proceeded to tell them all of the issues I was having with my car. I had to argue with Dino about the plating on my rims. He told me that my warrant was voided on the rims becasue I scuffed 2 of the rims on a curb. I started to get upset and ask how could a scuff cause plating issues around the lug nuts and inside of the rims..... I was then asked to have a seat in the waiting room for a loaner car. and TOLD I should have a car in about an hour. GREAT SERVICE !!!! I then left the dealership and took my car to a delership that know what customer service is!!! Mcgrath Lexus! Great Job Highland park lexus! Customer service rating of a 0..... not only an i disapointed in my car but highland park did not help any and i left more upset than I came in... Another call into 1-800-25-Lexus......... Unsatisfied customer More

This dealer accomodating, honest and the quality of service is exemplary. Their prices are competitve and the technicians well trained. I am always confident that my vehicle wil be repaired correctly service is exemplary. Their prices are competitve and the technicians well trained. I am always confident that my vehicle wil be repaired correctly the first time. More

Having purchased and serviced multiple new Lexus cars from this dealer, and having been present during times they were responding to other customers as well, I can report an attitude of responsibility an from this dealer, and having been present during times they were responding to other customers as well, I can report an attitude of responsibility and respect to those that present themselves to request theie expertise. Whether it is for service and guidance or appropriate negatiations during a purchase, their staff knows how to treat a customer. Their honesty and candor coupled with ability (in diagnosing and repairing) Lexus cars is appreciated. They know their business and how to manage the problems that might arise. For sales and service, I am at ease and confident I will be treated respectfully as their job will be done. Over time, I have tgried many others. This is the best. They display an attitude that, "Lexus is better." More

The staff at Lexus of Highland Park are very welcoming and friendly. They are very knowledgeable in the industry and answer all questions when asked. I have bought four vehicles from this family owned dea and friendly. They are very knowledgeable in the industry and answer all questions when asked. I have bought four vehicles from this family owned dealership, and am extremely pleased with the way they handle their business. I have also compared prices at this location to other car dealers in the general vicinity. They always take care of me, giving me a great deal for my money and trade in. They are always competitive and usually much lower than the other dealers in town. Buying my car from Lexus of Highland Park was the best decision I have ever made. I have never had a bad experience with them. I even had a fun time while waiting...as I was allowed to bring my dog into the dealership. The time went by quickly, as I sat and sipped my complimentary coffee. Thank you, Lexus of Highland Park, for showing me what a great car shopping experience is supposed to be like. I will not shop anywhere else for my cars ever again! More

I have never been treated so well. I felt as if I was the only customer in the world. Everyone was so friendly! I felt as if I was part of the Lexus family! I will recommend this dealership to everyone! only customer in the world. Everyone was so friendly! I felt as if I was part of the Lexus family! I will recommend this dealership to everyone! More

Do they know what they are doing? I have read the reviews and thought that I would have an excellent experience.... It sounds like this is a better service dealer. The attitude that the clients have reviews and thought that I would have an excellent experience.... It sounds like this is a better service dealer. The attitude that the clients have to deal with is terrible. The family managers are rude, do not follow up and think that it is a priveledge to work with them. I wouldn't recommend this dealer to anyone. On the other hand, I must be fair in saying that my salesperson took the time to speak with me and seems to be a nice family man stuck at a bad dealership. You should go to Bredeman where they treat people nicely - that is where I went. More

The guys there were super friendly. It was my first experience buying a car with at a luxury auto dealership. Sure beats the Honda dealer... experience buying a car with at a luxury auto dealership. Sure beats the Honda dealer... More

I have purchase several cars from this dealership. They have been very attentive to all my needs. They are very caring and professional. During the sale I met several employees including the service manage have been very attentive to all my needs. They are very caring and professional. During the sale I met several employees including the service manager, sales manager and even said hello the the owner. They are all very personable and friendly. Lexus of Highland Park is a first class company. I would not hesitate for any moment to purchase another car from them. More

I have been a service customer at Lexus of Highland Park for close to 10 years and have always been impressed with the quality of work performed on all of my cars. I have had 4 different Lexus and 2 Toyota for close to 10 years and have always been impressed with the quality of work performed on all of my cars. I have had 4 different Lexus and 2 Toyota cars taken care of and they consistently meet and exceed my expectations, both in honesty and deliverables of excellent service. They keep my car in great shape, suggest only what is needed, stand by their work, and make the experience as good as it can be. In all of my time as a customer there, they have been working hard at keeping me happy and making me feel like I am always first and foremost in their eyes. Bob Arnold, the service director, runs a good ship, sets the tone and all of their advisors that I have been in contact share his enthusiasm and drive for excellence. Their Service techs are well trained, well mannered and have been always straight about what work needs to be done. I am very impressed with the overall quality of the work done and experience at the store. I would HIGHLY recommend Lexus of Highland Park, IL, when it comes to a quality service department. More