Lexus Of Highland Park

I have given the rating I did because my experience with this dealership was very pleasant and professional from the time of my first inquiry phone call until my purchase of the vehicle. I had all of my que this dealership was very pleasant and professional from the time of my first inquiry phone call until my purchase of the vehicle. I had all of my questions answered promptly and courteously, Every step of the process was explained to me, and there were no snags or surprises. I traveled over 4 hours to purchase a used vehicle, and all major flaws with the car were accurately represented ahead of time as to not waste my time, something which I had experienced with other dealers in my search. I worked in particular with Mario Mendez, who was gracious enough to come in on his day off in order to broker the deal at my convenience, but I also encountered several other employees, such as the driver who met me at my train, the receptionist, and the finance manager, all of who were pleasant and professional. I would highly recommend the dealership to anyone. More

I drove all the way from Des Moines, IA. Mario helped me every step of the way! His customer service, along with the other people I talked with, was extraordinary. The facility was extremely clean, and the every step of the way! His customer service, along with the other people I talked with, was extraordinary. The facility was extremely clean, and the cars were impecable. He followed through with all of our requests, and we are very happy with our Audi. Awesome car and awesome experience. The entire staff was very professional and attentive to all of my needs. The car is incredible and I will be an Audi owner for life.The Lexus Of Highland Park dealership and Mario Mendez, what can I say... Outstanding! Thanks again for making this a very enjoyable expereince!! More

Chad and Jeff were particularly amazing!! So attentive to my needs and really knocked it out of the park. I will definitely return and recommend people to them. my needs and really knocked it out of the park. I will definitely return and recommend people to them. More

Tom Covello was absolutely great in showing and explaining to us all the features of the car we were interested in. He did a great job making us feel confident that we were purchasing the options w explaining to us all the features of the car we were interested in. He did a great job making us feel confident that we were purchasing the options we needed. We also purchased an extra option to protect the car from door nicks. The customer service folks were great, everyone was so friendly, the quality of work put into the sale was detailed, the price was excellent and the overall experience was fantastic. I wold recommend Lexus of Highland Park and definitely recommendseeing Tom Covello. Wendy Golub More

The sales people were friendly, but I did not feel they were honest with me on special rebates and deals. The sales consultant I dealt with was low key which I appreciated. The problems developed when a were honest with me on special rebates and deals. The sales consultant I dealt with was low key which I appreciated. The problems developed when a different person, the sales manager,was offering me rebates on financing that we had to do on the side so the business manager did not know. I questioned the accuracy of the rebate at the time and received a confused answer. I talked to other dealerships and to corporate Lexus and there were no such financial rebates on the es model. For two weeks I was continually called by various people at the dealership which I did not appreciate. I called the sales consultant I dealt with and told him I was purchasing a car elsewhere. He called back within the hour to ask a question. One hour after that, I received a call from the dealership and was told the sales person was no longer working for them. I did not like the high pressure sales, the purposeful inaccurate presentations, and the way the dealership handled the sales consultant when the sales manager was to blame. I had bought a previous Lexus at this dealership and that is why I came back. I will not go back again. More

I bought here a classic MB 560 SEL. Jeff Richards was very polite and helpful. Professionally sold me the car I was looking for a long time. Buying a car here is a pleasure. Highly recommended. very polite and helpful. Professionally sold me the car I was looking for a long time. Buying a car here is a pleasure. Highly recommended. More

Mario and his manager Chad at Lexus of Highland Park did a great job of building trust and confidence by patiently and candidly answering all of my questions as a potential Lexus buyer. They are more focuse a great job of building trust and confidence by patiently and candidly answering all of my questions as a potential Lexus buyer. They are more focused on the long term rather than on a quick sale just to increase their sales numbers. Since Lexus delivers on its brand promise on every vehicle, the real differentiation for the buyer during the shopping process is to find a sales team like Mario and Chad who in turn deliver on their dealership’s (Lexus of Highland Park's) brand promise. I recommend them highly to anyone interested in learning more about the Lexus experience! More

I recently purchased a certified Lexus RX 350 from Lexus of Highland Park. It was the best car buying experience I have ever had....truly outstanding, and it's all because of my salesperson, Gary Chan! Gar of Highland Park. It was the best car buying experience I have ever had....truly outstanding, and it's all because of my salesperson, Gary Chan! Gary was very attentive to my needs, in addition to being professional, courteous, efficient and most importantly honest. Even after my purchase, Gary followed up on any of my additional needs or issues. I could go on and on about my sales experience, but go see for yourself, and ask for Gary Chan! More

Mario was so helpful and knowledgeable with buying are old Lexus and Worked with us to purchase or New 2013 RX 350. If you go to Highland Park Lexus You should look up Super Mario and see how he will help old Lexus and Worked with us to purchase or New 2013 RX 350. If you go to Highland Park Lexus You should look up Super Mario and see how he will help you. We have been using their service department for years and never had any problems or issues. Dino has always been their to help us with the work that needed to be done. More

Mario was fantastic to work with! He was friendly, knowledgeable, courteous and made the entire process smooth and simple. I would highly recommend working with Mario! knowledgeable, courteous and made the entire process smooth and simple. I would highly recommend working with Mario! More