Lexus Of Highland Park

I have purchased many vehicles, new and used, in the last decade, but have never left with as positive an impression as I did today when I left Lexus of Highland Park. Chad Simon, the sales manager I worked decade, but have never left with as positive an impression as I did today when I left Lexus of Highland Park. Chad Simon, the sales manager I worked with, made sure to thoroughly address everything on my 'wish list' in helping me determine the perfect vehicle for me, as there were 3 cars on their lot I was considering. He was incredibly articulate and a pleasure to work with. It was nice to finally encounter a dealership where the sales manager was professionally dressed, well spoken and willing to be involved in the entire process instead of tucked in an office never to be seen! Johnny was kind enough to pull all the vehicles up for me, so I could see them side by side, while Chad reviewed the options on each so I could hone in on which one was perfect for my family. The cars I was considering were all used, from 2009 - 2012 - but were impeccably cleaned/presented. All 3 looked good as new! When I decided on a vehicle, Chad made sure to explain everything to me - from the financing/payments/warranty to how to operate everything in the vehicle. He must have done some leg work while I was on my test drive, because by the time I had decided on which of the vehicles I wanted, Julio - the finance manager, had things just about ready to go. Chad and Julio were clearly a solid representation of what anyone may encounter when walking in the doors here. This dealership has their act together... I felt welcomed, unrushed, educated about every detail of 'the deal', and I I truly feel there was not a better deal to be had! Their website mentions this is a 'true family dealership' - and they really mean it. This is an honest dealership, with honest employees dedicated to HELPING clients leave with exactly what they want! I could not be happier with the vehicle I left in, the price and rate i was given, and the way I was treated by EVERYONE I encountered. Chad, Julio and Lexus of Highland Park have earned my business forever more.... I drove over 60 miles to find this gem, and will be back again for my next vehicle!! More

Gary spent a lot of time with us showing us the different options and colors. He did not rush us. Beware the dealership finance man. He gave a long pitch on selling their maintenance and extended warranty options and colors. He did not rush us. Beware the dealership finance man. He gave a long pitch on selling their maintenance and extended warranty program. More

Professional, informative, and friendly.............................this is the second Lexus I have purchased in two years from this dealership. Service Department the same. I wou friendly.............................this is the second Lexus I have purchased in two years from this dealership. Service Department the same. I would recommend the dealership. More

Mario made the car buying experience a breeze. He was very professional, courteous, and deliberate. I felt very comfortable during the whole process, whether it was talking about the car itself, pricing very professional, courteous, and deliberate. I felt very comfortable during the whole process, whether it was talking about the car itself, pricing, or just getting to know each other. I would recommend him to anyone. Thanks Mario! More

Sales staff was super courteous and helpful, one of the best dealerships I've been to. These guys changed my first-time car buying experience from nerve-wracking to comfortable and were great at making su best dealerships I've been to. These guys changed my first-time car buying experience from nerve-wracking to comfortable and were great at making sure I could get the financing that I needed to get the car I wanted. More

This beautiful new Lexus ES 350 is my Retirement Car...my gift to myself. We are so lucky that Gary Chan was the first person we met when we walked through the door. His fantastic smile is exactly what you w gift to myself. We are so lucky that Gary Chan was the first person we met when we walked through the door. His fantastic smile is exactly what you want to see from a Sales Associate. His whole demeaner is calming and friendly and lets us know he is truly interested in getting to know us. My husband, Bob, and I decided that since he is the better negotiator, he would sit back and read his Nook while I picked out the car I wanted. Gary was so patient while I was deciding between 2 cars. He is knowledgable and answered all my questions and also offered valuable suggestions and comparisons for both cars. I was grateful that both of my test drives were appropriate distances to really get a feel for the cars, not just a quick drive around the block. Bob and I never felt pressured to purchase. We were happy with the price. You have a wonderful salesman in Gary. Please appreciate him. I hope you are able to compensate him with more than a pat on the back. Every one we dealt with at Lexus of Highland Park were terrific. We have recommended Gary and your dealership many times. More

My husband and I were in the market for a used Prius and found a car with the exact option were were looking for through an internet search which led us to Lexus of Highland Park. I contacted the dealershi found a car with the exact option were were looking for through an internet search which led us to Lexus of Highland Park. I contacted the dealership and withing minutes I received a call from Mario. He was able to answer all my questions about the car and said he would have the car ready for a test drive once we arrived. Since we live over 70 miles away from the dealership we did not arrive until 4:00 PM. Although it was late on a Saturday he did not make us feel that we under any pressure. After test driving the car we told Mario that we were interested and began to work out a deal. Although it was well past the normal closing time he was willing to work with us and we drove away happy owners of a Toyota Prius. I am amazed at how comfortable Mario and everyone else we dealt with there made us feel. Great experience. More

Mario was very attentive in understanding what we were looking for, was very clear in explaining the car's features and operation, and worked with us to get a very fair deal in consideration of both the n looking for, was very clear in explaining the car's features and operation, and worked with us to get a very fair deal in consideration of both the new purchase and our trade-in. He did not rush us. He made the whole buying process very enjoyable. We'd highly recommend him for anyone thinking of buying a new Lexus. We're very happy we ran into him. We walked out with our dream car. More

I find that buying a new/used car is a tedious, emotionally racking, financially stressing ordeal. Mr Mario Mendez and the entire Lexus of Highland Park dealership made my recent experience as sea emotionally racking, financially stressing ordeal. Mr Mario Mendez and the entire Lexus of Highland Park dealership made my recent experience as seamless as possible. I feel comfortable with my decision and very happy with my new car. I would highly recommend both Mr Mendez and Lexus of Highland Park to any prospective automobile buyers. More

Andy and Tom were both great guys, extremely friendly and knowledgeable with their products. This was the first time buying a car for me and i have been warned to expect from different friends that it would knowledgeable with their products. This was the first time buying a car for me and i have been warned to expect from different friends that it would not go very smooth. When i first walked into the dealership Tom greeted me very warmly and Andy took me out on a test drive of the RX i wanted. They were flexible about negotiating on price and i was under no pressure to buy. They seemed really genuine about helping you get the car u need at the reasonable price ! Definitely recommend to see this dealer when you need a new Lexus ! More