Lexus Of Highland Park

I visited Lexus of Highland Park while shopping for a luxury SUV to check out a few Certified RX 350 models. At the dealership I had the great pleasure of talking about the vehicle and test driving with luxury SUV to check out a few Certified RX 350 models. At the dealership I had the great pleasure of talking about the vehicle and test driving with their senior sales and leasing professional Thomas Covello. Tom was straightforward, knowledgeable and refreshingly honest throughout our dealings. Tom was the first person I met with while conducting research for my purchase and I didn't meet anyone else who matched his level of professionalism. He took time to respond to my emails while most other dealers wouldn't respond or would try and call me even though I let them know that I strongly prefer email. Tom intuitively understood my desire for space and privacy and communicated in a courteous and respectful manner. Where many other dealers called constantly to check in on me, Tom took the time to understand the manner in which I was making my decision and offered the time and space that I wanted to work through the process. It was incredibly refreshing. Whereas other dealers followed up in a pushy manner looking to score a sale, Tom followed up at appropriate intervals just to let me know he was around should I need any more info. In the end we decided that we really wanted the 3rd row of seats and purchased an MDX instead of the RX 350, but I offer my highest recommendation for anyone interested in buying a Lexus who wants an honest, no-nonsense approach to car buying to VERY strongly consider getting in touch with Tom Covello at Lexus of Highland Park. More

I found a LS460 online and called to enquire about I found a LS460 online and called to enquire about options and availability . I was transferred to Kathy and she was great. Kathy answered I found a LS460 online and called to enquire about options and availability . I was transferred to Kathy and she was great. Kathy answered all my questions and what she was unsure of she found the answers immediately. I am a very impatient person and getting this deal done was quick and painless . It was nice to see the sales department , service department and finance department work together to answer all my questions with excellence. Overall Lexus of Highland park did an outstanding job, I would definitely buy my next Lexus from them. More

We bought a 2013 Lexus GX 460 from Gary Chan Gary was We bought a 2013 Lexus GX 460 from Gary Chan Gary was cool, not high pressure or annoying, just down-to-earth and a good guy He dealt with me ov We bought a 2013 Lexus GX 460 from Gary Chan Gary was cool, not high pressure or annoying, just down-to-earth and a good guy He dealt with me over the phone so when we showed up to get the car we had a deal done. The only thing that I am still frustrated with is Lexus' annoying/poor tech features on their cars. For instance, you have to stop the car to enter an address into the Nav system...Seriously, how annoying. However, you still cant beat Lexus quality Anyway, i would highly recommend working with Gary if you are looking to buy a new car More

Kathy Walsh was truly outstanding to work with in our selection of a 2014 RX-350. She found the car we were looking for within 24 hours and she efficiently arranged a positive meeting with the business m selection of a 2014 RX-350. She found the car we were looking for within 24 hours and she efficiently arranged a positive meeting with the business manager. We also received a fair price for the trade-in and throughout the buying experience we were treated with respect and care by Kathy and others. We wanted to be sure that the new Lexus fit into our garage as the garage door is a little tight and she quickly agreed and rode with us to our home. The RX fit nicely. And the automatic folding mirrors work terrific. Kathy introduced us to our service representative and the general manager during the visit. We have bought many cars over our lives, and this was the most enjoyable experience we have had. Dr. and Mrs. Michael Ferrari Lake Forest, Illinois More

I was sold a vehicle with a bad title (wrong vehicle name on the title itself) the dealership has done nothing to expediate the process or offer any solutions. Still waiting to have a legal vehicle to drive on the title itself) the dealership has done nothing to expediate the process or offer any solutions. Still waiting to have a legal vehicle to drive. 8/31 Purchase Date 9/31 Temp Tags Expired 10/25 and beyond driving illegaly Thus far i have been pulled over 4 times, this has cost me alot of time and aggrevation to say the least More

Kathy was very knowledgeable about the car. Besides being very friendly & personable, she was very prompt in returning phone calls, whether she received the call directly, or returned a voice mail. Also, she very friendly & personable, she was very prompt in returning phone calls, whether she received the call directly, or returned a voice mail. Also, she was encouraging, without being pushy. She made the purchase easy. More

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiat several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer. My exchange with Gary Chan consisted of a whole bunch of lies and bashing of other dealerships. His negotiation tactics were to make me get quotes in writing from other dealers, and telling me that the other quotes were impossible, or that they were lying or incompetent. He would not quote me a price unless I got him one in writing from another dealership or unless I agreed to put down a $500 deposit on a credit card. He said he did not want to go do that work and not get the sale. What work? He just had to go ask his manager if they could sell it at that price? He wasn't willing to do that, so why would I be willing to pull out my credit card and read him some numbers? Needless to say, I did buy from someone else and he did give me some good advice by saying, "someone says they will sell you for $38,300 without the $1000 money from Lexus (Must finance or Lease), then I would hurry up and purchase it right away! " So I did. Here are some other gems... "The only way someone is getting you below the Invoice price is with the $1000. This money is from Lexus so in order to get it, you HAVE to finance for a minimal of 3 months. If someone tells you otherwise, they are either 1) Lying to you or 2) Incompetent." "Please get me something in writing, otherwise there's not much I can do to assist you and your father as people can just make up figures, not saying that you are. So if you got $500 below invoice you would buy the vehicle? " "I appreciate your offer and as much as I would like to sell you the car for $1500 below invoice, the fact of the matter is we can't do that and I would bet won't find any dealership that would be anywhere near there unless it is a demo or used vehicle. Basically you are asking for us to pay you $1500 for us to sell you a car, that wouldn't make business sense. " More

Checked availability.....made appointment for test drive. Salesman and Financial manager were very friendly, courteous and knowledgeable. Hassle free experience....good price....good trade in allowance. W Salesman and Financial manager were very friendly, courteous and knowledgeable. Hassle free experience....good price....good trade in allowance. Would strongly recommend this Lexus Dealer More

Had a great experience with Gary Chan. He was extremely efficient, very knowledgeable and courteous. He is the king of follow-up, no question was left unanswered and no detail was overlooked! We had an ex efficient, very knowledgeable and courteous. He is the king of follow-up, no question was left unanswered and no detail was overlooked! We had an extensive conversation via email so by the time I went to the dealership everything was ready for my purchase. I received a fair deal for my trade-in and all in all, this was the best car purchase experience I ever had. I would have no problem recommending this place to all my friends and family. More

On a Sunday afternoon, I found a 2013 RX 350 of interest using the Lexus website and navigated to Lexus of Highland Park, who had the vehicle. After reviewing the details and history of the vehicle, I made using the Lexus website and navigated to Lexus of Highland Park, who had the vehicle. After reviewing the details and history of the vehicle, I made a purchase inquiry via their website . I also sent a separate email asking specific questions about the RX. A short time later I received an automated email reply from Tom Covello. The following morning I received another email from Tom in which he addressed each of my questions. Later that Monday morning, I received a voicemail from Tom, who was following up. I returned the call and we had a good conversation, with Tom inviting me to the dealership to view the RX and discuss details. I drove to the dealership later that day and sat down with Tom to get acquainted. It was easy to establish a rapport, as Tom is very personable and direct. We took a short test drive, discussed a potential purchase, had my 2009 RX 350 appraised, and came to an agreement on the net trade. The rest of the transaction details were completed timely, I was given an introduction to the new features on the RX, other areas of the dealership, and then I was on my way home, pleased with my purchase and how I was treated by Tom and the dealership. I recommend both! More