Lexus Monterey Peninsula

Bret provides exceptional customer service. He always addresses any of my concerns and offers options, so I can make informative decisions. A loaner car is always offered to make sure I am n He always addresses any of my concerns and offers options, so I can make informative decisions. A loaner car is always offered to make sure I am not inconvenienced. Truly appreciate the excellent service. More

Always attentive and accomodating very good very good very good very good very good very good very good very good very good very good More

The service was great. Austin in the Service Department was very friendly and efficient. I reserved a loaner vehicle so I was able to get my service but not interrupt my Austin in the Service Department was very friendly and efficient. I reserved a loaner vehicle so I was able to get my service but not interrupt my day. Perfect. More

I only write reviews when there is something exceptional, either good (very few) or bad (quite a few). I have purchased several cars from Lexus Monterey Peninsula and have found them to be exceptionally good either good (very few) or bad (quite a few). I have purchased several cars from Lexus Monterey Peninsula and have found them to be exceptionally good. I believe that the standard by which a company should be judged is not the fact they make mistakes, because we all make mistakes. Rather, the true standard for a company is what they do to correct their mistakes. I have to give Lexus Monterey an A+++ for their handling of my most recent dealings with them. I was given incorrect information regarding the features of a new Lexus ES300h Premium that I purchased. I was led to believe that said car had a number of features that were important to me, but the car was missing some of those features. I called Tony, the manager of the dealership, and explained my problem to him. We arranged a meeting to see what we could do to remedy the problem. And, here is where the A+++ comes in. Tony voided my purchase of the Lexus ES 300h Premium, despite the fact that I had already put over 1,000 miles on the car. Then he sold me a new Lexus ES 300h Luxury, which had all of the features I wanted and which was about $7,000 more that the car I returned. The bottom line is that the difference I had to pay for the new car was under $100. If that was not an A+++ for correcting a problem, I don't know what is. After that experience, I doubt very much that I would even consider purchasing a car from anyplace other than Lexus Monterey Peninsula. And, if you use them and have a problem, be sure to speak with Tony. More

Excellent customer service - appreciate the loaner vehicle and the communication updates on the status of the repairs on my vehicle vehicle and the communication updates on the status of the repairs on my vehicle More

The service department was great and all the staff were friendly and professional. Many thanks to Alex in service!!! friendly and professional. Many thanks to Alex in service!!! More

Great service, without an appointment Lexus of Monterey took my car as a result of what turned out to be a defective battery. If there's any improvement on the service would be providing more status, but o took my car as a result of what turned out to be a defective battery. If there's any improvement on the service would be providing more status, but overall excellent job. I think this is a result of the attention, Brett Martinez provided during this experience. More

Everyone was helpful and courteous . The waiting area is comfy, with lots of good snacks The waiting area is comfy, with lots of good snacks More

Great Alll good all good all good all good all Good all good all good good all good More

Even though I was early Alex was very cordial and was able to arrange a loaner for me. He gave me instructions on how to operate the vehicle, he was patient and so nice. We had a few blips and we bot able to arrange a loaner for me. He gave me instructions on how to operate the vehicle, he was patient and so nice. We had a few blips and we both made it work, very nice young man. Lexie was also very nice and understanding. More