Lexus Clear Lake

AAA+++ employee I went there this past week and one there employee Michael help me. I wanted to change my 2009 Lexus is250 frontbumper to a 2015 frontbumper and ne I went there this past week and one there employee Michael help me. I wanted to change my 2009 Lexus is250 frontbumper to a 2015 frontbumper and needed to know alittle info on that . I was surprise he knew a lot about it and help me out a lot more then I ask for. More

Customer Dis-service Had scheduled at Honda service at 9 am. They did oil change, state inspection, and boot replacement. Out in 35 minutes with top notch and curteous se Had scheduled at Honda service at 9 am. They did oil change, state inspection, and boot replacement. Out in 35 minutes with top notch and curteous service Had 2:30 appointment at Lexus Clear Lake for just oil change and state inspection. One hour and forty minutes with the rudest customer service by Woody Sweet ever experienced in 55 years He has pompous attitude and never looks you in the eye. Asked about my position on list for dash board r. He told me I was on the list which is the same answer I have been given for 17 months. I demanded to know the exact placement. He had the audacity to tell me I was number 996 (out of a thousand) waiting. They have done a total of only 113 in 18 months. Mr Sweet never came to me fir my insurance proof. The young man who greeted me upon arrival told me to keep it with me and Mr Sweet would ask for it in waiting area. Never saw him. He did apologize but with little sincerity. Tried to report him to management but they could not care less. Never answered my calls. The only employee that showed any professionalism was the cashier Mr Sweet needs to take a Dale Carnegie course or find another job. He can be replaced by a robot Just to note that excellent work is done on Southwest Freeway and Hillcroft at a substantial discount. It is family owned and they appreciate your business. Yeh i More

Wonderful parts department I frequently use the parts department as well as the service department. Everyone treats me wonderfully. I love this dealership ! Thank you for all yo I frequently use the parts department as well as the service department. Everyone treats me wonderfully. I love this dealership ! Thank you for all your help and service More

Lexus Parts Department Lexus of Clear Lake parts department employee Javier Tijerina is very knowledgeable, friendly, courteous individual I will recommend anyone to visit Lexus of Clear Lake parts department employee Javier Tijerina is very knowledgeable, friendly, courteous individual I will recommend anyone to visit Lexus of Clear Lake Parts department you will be very satisfied More

Disgusted! Purchased 2014 used IS250 w 32K miles on it in October 2016. Went for oil change and service in March 2017. Told it needed new tires AND front brakes. Purchased 2014 used IS250 w 32K miles on it in October 2016. Went for oil change and service in March 2017. Told it needed new tires AND front brakes. What? That doesn't happen in 5 months time. $1000 service visit...that should have been done before I purchased it. I was not made aware of any issues w the car prior to purchase. Other issues I wanted looked at after purchase not even addressed. More

Outstanding Benny has always gone above and beyond to meet my service needs. I live in San Antonio but purchased my vehicle in clear lake and will make the trip t Benny has always gone above and beyond to meet my service needs. I live in San Antonio but purchased my vehicle in clear lake and will make the trip to Clearlake because of the great service and customer care I receive from Mr Panales More

Simple and quick Smooth transitions, quick, helpful and very knowledgeable with their products. Wouldn't go anywhere else. Worked with my schedule, parts were availabl Smooth transitions, quick, helpful and very knowledgeable with their products. Wouldn't go anywhere else. Worked with my schedule, parts were available, work was done right. More

Visits to parts department I often use the parts department to buy parts to service my parents vehicle. Everyone of the guys who have helped me have been very professional and a I often use the parts department to buy parts to service my parents vehicle. Everyone of the guys who have helped me have been very professional and attentive to my needs. I will continue to use them for all my needs. More

Excellent service. Excellent customer service. I would highly recommend Lexus of Clear Lake to anyone looking to purchase a Lexus. Their customer is top-notch. They Excellent customer service. I would highly recommend Lexus of Clear Lake to anyone looking to purchase a Lexus. Their customer is top-notch. They go above and beyond to earn your business. My next Lexus purchase will definitely be from Lexus of Clear Lake. More

Must be doing something Right! This will be our third Lexus from Mr Young at Lexus of Clearlake . His managers treated us like if we were family . We really recommend look up Mr Yo This will be our third Lexus from Mr Young at Lexus of Clearlake . His managers treated us like if we were family . We really recommend look up Mr Young for your next vehicle . More