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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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April 28, 2022

Friendly customer service representatives, on time service, easy process Regarding the loaner car while my car was in for service. More

by dconklin1733
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Lexus Carlsbad responded

Hello dconklin1733, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 28, 2022

Everyone was very friendly and accommodating. . abbey and Mary were great and helpful. They went out of their way to help. More

by Nomedel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Lexus Carlsbad responded

Hello Nomedel, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 27, 2022

Very friendly staff. Easy to make an appointment. Always provide a loaner Lexus to use. More

by ANDY.DENIGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Lexus Carlsbad responded

Hello ANDY.DENIGER, Thank you for taking the time and sending us your feedback and giving us 5 stars. We look forward to seeing you on your next visit. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 25, 2022

Very friendly and gave me an accurate eta for when the car would be ready. More

by CAVALLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Lexus Carlsbad responded

Hello Cavallin, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 25, 2022

Great and professional service will consider driving the extra miles for my convenience and happiness More

by Nava_cecilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Lexus Carlsbad responded

Hi Nava, So happy to hear that your Service Experience was great and professional, we will take those kind words all day. We strive to provide a great Service experience and build trusting relationships. Please do not hesitate to reach out if there is anything that we may assist you with in the future. Thank you for servicing your vehicle with Lexus Carlsbad. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 24, 2022

We had a great experience at Lexus Carlsbad for our first 5,000 mile service. Kimberly was great and very helpful getting us a shuttle to have lunch while we waited for our car to be finished. We will return More

by carla748
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Lexus Carlsbad responded

Hello carla748, Thank you for taking the time and sending us your feedback and for giving us 5 stars. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

Great experience. They did a great work. They kept my car 2 days and give it to back perfect 👍🏽 More

by jill.irvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2022 -

Lexus Carlsbad responded

Hello jill.irvin, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager wecare@lexusescondido.com

April 24, 2022

Kim was very helpful and professional she keep us informed relative to the progress of our service More

by brenda23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello brenda23, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

Ashley is my hero! She does an amazing job and is terrific to work with. Thank you!!! More

by RICHARDVBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Lexus Carlsbad responded

Hello RICHARDVBAILEY, Thank you for taking the time and sending us your feedback. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

Outstanding service! Very courteous and professional. Could not have been better. I would happily recommend Lexus Carlsbad to all of my friends. Keep up the good work! More

by jesse.jackson8.civ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Lexus Carlsbad responded

Hello jesse.jackson8.civ, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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