Lexus Carlsbad - Service Center

Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested. people. They unfortunately did not complete all the service requested. More

Excellent and efficient service. Although we have come to expect excellent service from Toyota and Lexus, the Carlsbad is outstanding. Although we have come to expect excellent service from Toyota and Lexus, the Carlsbad is outstanding. More

Great location! Great service! Clean facility! Very professional and knowledgeable service advisor. Would recommend to friends Great service! Clean facility! Very professional and knowledgeable service advisor. Would recommend to friends More

Customer service in loaner car area were quick professional and extremely friendly. The service to vehicle was completed in a timely manner. professional and extremely friendly. The service to vehicle was completed in a timely manner. More

Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. More

The service department has gone downhill since Covid. Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problem Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problems recently than ever. For the second time getting a new set a tires on my current vehicle, I have gone to pick up my vehicle and my tires are filthy with the soap that they use to put the tires on. Not what I would expect for the prices that they charge. Also paid for a four wheel alignment, and my steering wheel is now not centered and I am going to have to take my car back yet again. Again not the level of service I would expect for a luxury manufacture and service department with increasingly higher prices. More

Friendly service - efficient operation - prices on the upper end but not ridiculous for basic service upper end but not ridiculous for basic service More

I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out. Great service! Very fast and effortless to get in and get out. More

Best service after sale I’ve experienced! Very helpful and always courteous staff that get the job done on time Very helpful and always courteous staff that get the job done on time More

This dealership has great customer service. They care about their customers and have great communication! They care about their customers and have great communication! More