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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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January 21, 2022

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by maealy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of these
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 21, 2022

Staff is prosessionsl and attentive to customers’ needs. I was satisfied by the quick turnaround of my car’s service job although it might have been due to the light load in the service department. More

by esalvador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natali Panlaqui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Natali Panlaqui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Castillo
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 20, 2022

The staff had high energy and were very friendly. The lounge was well stocked with coffee and snacks. More

by saltwaterandsugar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 20, 2022

Stupendous staff, in & quickly. fixed problem. Kim Porter was truly excellent. i will be back. More

by esprunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 20, 2022

John and front office were very nice and took care of me even without appointment More

by vinjamramesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natali Panlaqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natali Panlaqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 20, 2022

Kim porter my service advisor was terrific. She is brand new for me. I enjoyed getting the text message with her contact information. Made adding her information to my phone very easy. I appreciate the c More

by GLOBALNANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Porter Service advisor
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

August 14, 2021

My Lexus was making a noise so I took it to Meineke for a quick review. They said it needed $4,400 in repair. I decided to let the dealer look at it. They fixed the loose caliper and charged us only $65 doll More

by Dwwljw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler.
May 24, 2018

Friendly and caring Joe Lazar has been our service consultant for many years. He takes the time to listen to what we need and makes proper service recommendations to mak More

by joan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Lazar
December 23, 2017

Excellent Service My recent service on my Lexus CT200h, while minor, was scheduled promptly and carried out professionally and expertly despite the turmoil accompanying More

by car_owner_dm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ Johnson
December 02, 2017

Best auto dealership I have ever worked with! Working with Joe Lazar is a real experience. He may come off as a little "over the top" but he is straightforward, honest and he does everything he sa More

by Jim Damian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lazar
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