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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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May 08, 2022

Great service, excellent detail and Kim is terrific! Everyone is so polite and very helpful. More

by bjones11116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello bjones11116, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

Courteous and thorough service, couldn’t ask for more. A+ service from all the staff. More

by KIMHANLEY001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello KIMHANLEY001, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 07, 2022

The service advisor explained in details what my car preventative service items should be to keep the car safe. More

by Batman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello Batman, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 07, 2022

Staff was professional and courteous. Service was prompt and had a good experience. Will use again for future service. More

by bfabijr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello bfabijr, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 07, 2022

Very good service, fast and carefully executed. Client does feel taken care of and wants to maintain the relationship! Thank you very much, a car is a very expensive tool and good maintenance is a More

by FERNANDO.ISAZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Porter
May 24, 2022 -

Lexus Carlsbad responded

Hello FERNANDO.ISAZA, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Great customer service. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed. More

by MYMMBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi MYMMBR, Thank you for servicing your vehicle with Lexus Carlsbad. Happy to hear that you were able to utilize the lounge and loaner option. Our hopes are that you are provided with a great service experience. We are always looking to improve and take the guest experience to the next level. If you ever have any input, we truly take our guest comments to heart. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 06, 2022

Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had t More

by BVSHETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi BVSHETTY, I am sorry to hear that we may have missed a mark somewhere in your last service experience. It sounds like you have been a valued and loyal guest, servicing your vehicle with Lexus Carlsbad. If given the opportunity would appreciate a chance to speak with you directly, it would give me a chance to dive a little deeper. Look forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353

May 06, 2022

Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time. More

by PAMK756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello PAMK756, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

The service was on time, the staff is friendly, and I have received quality workmanship on every visit More

by NEAL_WARREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello NEAL_WARREN, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. More

by ytallis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ytallis, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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