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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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January 26, 2022

My service rep Ryan Claudin is very professional and courteous. The dealership is clean and easy to make appointments. More

by RDOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you so much for your 5 star review! We look forward to seeing you again!

January 25, 2022

Excellent service as always. All the staff is knowledgeable . Pick up time as promised . Thank you More

by EXCLUSIVEFURNUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natali Panlaqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 25, 2022

They take excellent care of customers’ needs and preferences. It is the best dealership I’ve experienced. We bought two cars from them and they handled every interaction with us from purchase to ser More

by CDMROCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick, Bernardo Drew’s
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 25, 2022

Good check in and check out process for servicing. Repair estimates were reasonable and achieved. More

by LISA.CULLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natali Panlaqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natali Panlaqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Lisa - Thank you so much for your review. If there is anything else that we can do assist you, please do not hesitate to let us know. We look forward to seeing you for your next service.

January 25, 2022

I have always been impressed by the great customer service at Lexus Carlsbad! Everyone always goes out of their way to ensure a positive experience. More

by johnalex92
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review and kind words! We look forward to seeing you for your next service!

January 23, 2022

Clean and comfortable facility with snacks and drinks, on time to finish job. Staff are nice and efficient! More

by lingben2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly in service
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 22, 2022

Great service. Missed my service person Ashley. Price was somewhat high for a regular oil change. More

by BOGUCKI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you so much for your review! If there is anything else that we can do to assist you, please do not hesitate to let us know!

January 22, 2022

Kimberly was an accomplished, informative and helpful guide to the solutions to all my inquiries. Kim Carrie’s herself with a professional yet welcoming demeanor and answered all my questions with honest More

by Danielvburke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natali Panlaqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natali Panlaqui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 22, 2022

Excellent service. My car broke down with a bad battery and Lexus of Carlsbad was very helpful and accommodating. More

by Richmarcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 21, 2022

Had a good experience. Car was serviced in a little over an hour. Waited in the nice lounge for my car. Consultan was very professional. More

by fatboyford53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember my consultant's name Sorry.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!