Back

Lexus Carlsbad - Service Center

Carlsbad, CA

not yet
rated
402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

Sort by
January 28, 2022

Pleasant, fast, good car wash. Dint try to tack on extras. My only gripe is that the tv wasn’t on in the waiting area More

by jbartlet12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 28, 2022

The center did a great repair in a timely manner, we had a great experience. More

by pyu0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 28, 2022

We always appreciate John Castillo and his honesty. If something need fixing we do it and if something is fine we don’t need to fix it. Service with Lexus in Carlsbad has always been great. More

by lindarmoreland
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Linda, Thank you so much for your review. We appreciate your kind words and working with you was a pleasure! We look forward to working with you during your next service visit.

January 28, 2022

Excellent service and loaner setup in a situation that came up suddenly. Always provide on the spot service. More

by LKRUGER88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your review! It was a pleasure working with you and we can't wait to see you for your next service visit.

January 28, 2022

Having my Lexus serviced at the dealership is always a pleasant experience. The staff are always very helpful and knowledgeable. Thank you everyone! More

by BPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you so much for the kind words! We look forward to seeing you again for your next service. If there is anything that we can do for you in the meantime, please do not hesitate to let us know.

January 28, 2022

Pleasant people, after I got attention of guys outside, to check in. They were all talking together More

by JFBUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 27, 2022

Mr. Bernardo Dewes was very professional. Great cusromer support from beginning to end of the maintenance process. Thank you for the outstanding services. More

by ISIDORO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
Feb 02, 2022 -

Lexus Carlsbad responded

Hi! Thank you for your review - we look forward to seeing you for your next service!

January 27, 2022

Fast and friendly service - calls to me to explain what work was needed and given options to help me decide which work was a priority. thank you. More

by GRETA.V.BUTLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Greta - Thank you so much for your review! We look forward to seeing you for your next service!

January 26, 2022

Kim, my consultant was very good in keeping me apprised as to the status of my car. She was communicating with me regularly to let me know when the parts are coming in, some of them were back ordered. Al More

by roje5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter and Kim’s supervisor
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you so much for your review - if there is anything else that we can do to assist, please do not hesitate to let us know!

January 26, 2022

Excellent service: I highly recommended Lexus carlsbad service center. I got a oil change and breaks done and my car was ready same day I dropped off. The customer service is great! More

by REYNA5891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you so much for your 5 star review! We look forward to seeing you for your next service!

...
38
...