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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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February 08, 2022

Great service and great quality of customer services . Very liable to the customer and have confidence in the staff More

by sghabbour1@cox.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Feb 17, 2022 -

Lexus Carlsbad responded

We are so happy to hear that you enjoyed your visit here at Lexus Carlsbad! We can't wait to see you for your next service and if there is anything that you need in the meantime, please do not hesitate to let us know.

February 06, 2022

Great service. Very professional and keeps you updated when needed. Always has my vehicle serviced on time and when promised. And they always wash my car. More

by K_chih
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Lexus Carlsbad responded

Thank you so much for your positive review! We look forward to working with you again!

February 05, 2022

Efficient and friendly service staff took care of my problem and washed the car to boot. Great experience. More

by Martha.stott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
Feb 08, 2022 -

Lexus Carlsbad responded

Martha - Thank you so much for your positive response! It was great working with you and we cannot wait to see you for your next service.

February 04, 2022

Bernardo was great in discussions options for service, and listening to the customer’s needs. Bernardo also followed up after the service to make sure I was happy with all aspects. More

by Doug
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
Feb 08, 2022 -

Lexus Carlsbad responded

Doug, Thank you so much for your positive and 5 star review! We cannot wait to see you for your next service!

February 04, 2022

My service representative was very helpful and professional. I will return for future service. The repairs were done in a timely manner. More

by remingtonsusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Lexus Carlsbad responded

Thank you so much for your 5 star review! We can't wait to see you for your next service!

February 04, 2022

I only take my car to Lexus Carlsbad because of their great service. They do excellent work. More

by thomasgruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Lexus Carlsbad responded

Thomas, Thank you so much for the kind words!!! We are so happy to have you as part of our Lexus Carlsbad family. We look forward to seeing you for your next service!

February 03, 2022

Having my car serviced at Lexus, Carlsbad is always an enjoyable and easy experience. Thank you for providing great service. More

by andreadmarx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Lexus Carlsbad responded

Thank you so much for your positive review! We look forward to seeing you again for your next service!

February 02, 2022

Prompt attention. Validation of my expectations. Car returned in excellent condition. Loaner procedures efficient and effortless. More

by robertammccoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Thank you so much for your review! We look forward to working with you for your next service!

February 01, 2022

Whatever the car problem usually able to get a same day appointment. Everyone is very accommodating. Ashley Dorschel is a suberb service consultant - always goes above and beyond for her customer. Thanks More

by lindabergene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Hi Lindabergene, Thank you for your review, We're glad you had a wonderful visit with Ashley. We hope to be able to serve you again in the future. Best, Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

February 01, 2022

They were fast and efficient and did a quality job! My loaner car was easy to transition to. More

by Sandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Lexus Carlsbad responded

Hi Sandi, Thank you for your review, We're happy to hear our loaner car process was quick and efficient. Best, Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

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