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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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February 09, 2022

Professional service with a customer first attitude. A very pleasant surprise in a world of what can you do for me? More

by shellymark99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your kind words! We look forward to seeing you for your next service! In the meantime, if you need anything else, please do not hesitate to let us know.

February 09, 2022

Quick service and explained what they did and was ready when they said it would be More

by LCGNAVAJO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your review! If there is anything else that we can do to assist you, please do not hesitate to let us know.

February 09, 2022

Chris provided Outstanding customer service and the service was completed in a very timely manner. More

by erivera99
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your review! We look forward to seeing you for your next service - if there is anything that we can do to assist in the meantime, please do not hesitate to let us know!

February 09, 2022

Wish they would have installed my remote battery instead of leaving it in the cup. More

by CAHARTERMD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
February 08, 2022

John castillo has been a joy to work with. Very knowledgeable- very attentive. We have been working with him over all the years that We have driven a lexus and this is our third one. More

by MAXFREDDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your review and kind words! Working with you is always a pleasure and we can't wait to see you for your next service.

February 08, 2022

Service rep, Bernard and techs performed excellently and clearly explained any and all options. Service was completed quickly as was notification of completion and follow up. More

by MILESMCQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Dewes
Feb 17, 2022 -

Lexus Carlsbad responded

We are so happy that you enjoyed your time with us here at Lexus Carlsbad. If there is anything that we can do to assist you in the future, please let us know!

February 08, 2022

Resolved my problem at no charge. Even washed the car! Very helpful and friendly staff More

by Alex
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Alex - Thank you for your review! If there is anything else that we can do to assist you, please do not hesitate to let us know.

February 08, 2022

I have confidence is the care I receive when servicing my Lexus, and it was done in a very resonable time period while I waited. More

by jean920_57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Jean - Thank you for your review! We are so happy to hear that you are pleased with your experience here at Lexus Carlsbad. We can't wait to see you for your next service and if there is anything else that we can do to assist, please do not hesitate to let us know!

February 08, 2022

Lexus calls red has always been over backwards to accommodate me And have always been very professional More

by luucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your positive review! We look forward to working with you again!

February 08, 2022

Sergio, Freddy and Bernardo all were extremely helpful getting me back on the road after my battery went dead and stranded me. More

by Wally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
Feb 17, 2022 -

Lexus Carlsbad responded

Wally - Thank you for your kind words. We look forward to seeing you in the future for your next service and in the meantime if you need anything, don't hesitate to let us know.

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