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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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February 11, 2022

Service representative was Responsive, helpful, communicative. Service writer kept me informed of expected completion. And my usual service rep (who was not available when I had car towed in) was h More

by Kukasue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

February 11, 2022

Efficient service. Helpful staff. Ease of scheduling a convenient appointment time. Appreciate having a loaner vehicle More

by CULKIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

February 11, 2022

Quick efficient. Friendly good service. Nice car wash thankful for convenience of loaner vehicle nearby home More

by FRANKSUNG01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

February 11, 2022

Prompt, professional, friendly, thorough, attentive. They are focused on your particular needs and understanding of balance of cost and priority maintenance requirements for longevity of vehicle More

by Peli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

February 11, 2022

Kimberly Porter was great. She got me signed in and off with a loaner car in no time. Back the next day my SUV in top shape and clean. Will be a return customer. More

by usmcalgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary at the front counter
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

February 11, 2022

Great follow up as well as courteous, knowledgeable and professional team members. Everyone involved went beyond the call of duty! More

by HOWLINTHREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Suazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

February 10, 2022

It was the best fast service in and out got loaner fast too. Happy Me More

by Louise.Godici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Louise - We are so happy to hear about your positive experience! We look forward to seeing you for your next service and if there is anything that we can do to assist in the future, please do not hesitate to let us know!

February 10, 2022

good service, will for sure come back again and buy a car here in the future! More

by torres.alejandro.alfredo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your positive review! We look forward to helping you find the perfect vehicle for you when the time is right! If there is anything that you need in the meantime, please do not hesitate to let us know!

February 10, 2022

Very informative and professional service guidance from Ryan, I have great confidence in the work done on my car More

by t8rtots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your kind words! We look forward to seeing you for your next service - if you need anything else, please do not hesitate to let us know!

February 10, 2022

My service was quick and my car was done when promised. Had to wait for my paperwork to be finalized though. More

by rlkc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your review!! We look forward to seeing you for your next service!

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