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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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February 14, 2022

Hi, your Manager Sergio Filix and co - workers were very nice and professional. Definitely I will recommend your shop to buy or service More

by Alex.fraschetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Alex - Thank you for your kind words! We are so happy to hear that you were pleased with your service. We look forward to seeing you again and if there is anything else that we can do to assist, please do not hesitate to let us know.

February 14, 2022

Car runs much better after service. The technician, Marco Carillo, must have done a great job! Thanks!! More

by megpctan
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Carillo
Feb 17, 2022 -

Lexus Carlsbad responded

We are so happy to hear that your vehicle is doing well! We look forward to seeing you for your next service! If there is anything else that we can do to assist you, please do not hesitate to let us know!

February 13, 2022

Very nice experience. Finished car service and installed new tires in a quick reasonable amount of time. We're very happy. More

by 2westie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your review! If you need anything else, please do not hesitate to let us know. We look forward to seeing you for your next service!

February 13, 2022

Great service, was hoping for a quick turnaround and your service person made it happen. More

by ROB.SCHULMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
Feb 17, 2022 -

Lexus Carlsbad responded

Rob, Thank you for your 5 star review! If you need anything else, please do not hesitate to reach out, we are happy to help! See you for your next service!

February 13, 2022

Luxus Carlsbad's service experience was outstanding. We were treated like family. They actually listened to us. And they completed the service faster than expected. What more can you ask? More

by richarddlane3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Richard - We are so happy to hear that you enjoyed your visit with us here at Lexus Carlsbad! We cannot wait to see you for your next service and if you need anything else in the meantime, please do not hesitate to let us know!

February 12, 2022

Prompt service and courteous service. Would recommend friends and family to Lexus Carlsbad. Thank you. More

by DIANE_KNOLL
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Diane - Thank you for kind review! Working with you is a pleasure and we look forward to seeing you for your next service!

February 12, 2022

Good experience, Bernardo my service writer was great, friendly &, knowledgeable, everything went well, Thank You Bernardo ! More

by Rick Mendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo 5 Stars
Feb 12, 2022 -

Rick Mendez responded

Great job Bernardo

Feb 12, 2022 -

Rick Mendez responded

Great job Bernardo, good experience

February 12, 2022

Greeters were prompt and efficient. Loaner car was new and clean. My service advisor got done what I asked, and called me as soon as car was done. More

by Delmarpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your review! We look forward to seeing you for your next service in the future. If there is anything else that you need, we are happy to help! Don't hesitate to reach out.

February 12, 2022

Thank you Kim. Great service. Very attentive and shuttled me to work and picked me up when my car was ready. More

by lbryson58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your kind words - we look forward to seeing you for your next service!

February 11, 2022

Fast, easy, and convenient. Dropped car off had a loner in under 10 minutes off to work More

by DEBBIELAUER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Debbie - Thank you so much for your review! We look forward to seeing you for your next service!

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