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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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February 17, 2022

Always friendly and clean. Easy to make an appointment for service. Staff is knowledgeable and professional. Gary in sales , is AMAZING! He's honest and always helpful. Will d More

by Josie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary
Feb 17, 2022 -

Lexus Carlsbad responded

Josie - Thank you so much for your great review! It's such a pleasure working with you and we cannot wait to see you for your next service! As always, if there is anything else that you need please do not hesitate to let us know!

February 17, 2022

Service people were great and my car was ready when my service advisor, Ashley, said it would be. Great work! More

by Kris Gritts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2022

Very professional staff starting with car attendants, Kim and Sergio. Positive experience throughout. From start to finish I was constantly updated. The friendly staff made this experience pleasant and I wil More

by juanquezada2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2022

The dealership is excellent! !! 27 yrs have been perfect. Great people, communication, service. Great attitude by all. More

by nanajuliep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your kind words!!! We look forward to seeing you for your next service!

February 16, 2022

Ashley provides consistent quality service! Great communication & explanation of service needs versus recommendations. Thank you! More

by gssba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your kind review! We look forward to seeing you for your next service and if there is anything that we can do for you in the meantime, please do not hesitate to let us know!

February 16, 2022

Great customer service. Every person that I encountered was knowledgeable, courteous and kind. It was the first time I’ve used this dealership and I will go back More

by Phyllisconway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service and if there is anything that we can do for you in the meantime, please do not hesitate to let us know!

February 16, 2022

Great service with good communication about services needed and completion of job via text and phone. More

by kellylee0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your positive review! We look forward to seeing you for your next service and if there is anything that we can do for you in the meantime, please do not hesitate to let us know!

February 15, 2022

Awesome service all around, thank you all so much for taking care of me and my car! More

by Tim Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Tim - We are so please to hear that you had a positive visit with us here at Lexus Carlsbad. We look forward to seeing you in store again!

February 15, 2022

I have never been dissatisfied over the decade that I have been using Lexus Carlsbad. More

by KITTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Thank you so much for your review! We are so pleased to hear that you have never had a negative experience with us here at Lexus Carlsbad. We cannot wait to see you for your next service.

February 15, 2022

It was an excellent experience having having the 10,000 mile service done on my LEXUS Rx. I was greeted immediately on arrival and had the service explained to me. Since the service wouldn’t take too long More

by DonS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus Carlsbad responded

Don - It was great working with you! We are so happy that you enjoyed your time with us here at Lexus Carlsbad. We cannot wait to see you for your 15,000 mile service. If there is anything that we can do for you in the meantime, please do not hesitate to let us know!

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