Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus Carlsbad - Service Center

Carlsbad, CA

not yet
rated
402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

Sort by
February 22, 2022

Received customer service from new service consultant not best yesterday Cold, not friendly. Stressed consultant. More

by N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2022 -

Lexus Carlsbad responded

Lexus Carlsbad strives to provide an exceptional guest experience. I am sad to hear that we were not able to provide that for you. Would like to hear more details if possible, we take all of our comments to heart. Please do not hesitate to reach out to me, I am here to help. Thank you, Lori Smith lsmith@lexuscarlsbad.com

February 22, 2022

My Tissot watch which was under a rubber glove in the cup holder was stolen More

by RMEYER514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernardo Dewes
Report | Print
Feb 22, 2022 -

Lexus Carlsbad responded

Would like to speak with you further regarding your concerns. In this case, we were under the impression that Sergio, our Service Manger reached out to you immediately to discuss your concerns. Please do not hesitate to connect, I would be happy to speak with you. Thank you, Lori Smith Customer Relations Manager lsmith@lexuscarlsbad.com

Feb 23, 2022 -

RMEYER514 responded

After sending my initial review I found my watch under the front seat. I don’t know how it got there but I am truly sorry for any trouble I caused. Please accept my apologies.

February 22, 2022

The one request I made specifically for tire pressure at 37 psi all around was ignored. Hence mileage dropped from 37-38 to 34. This is in the time of $5/gal gasoline. Seriously disgusted. More

by NEUROMAVEN2
Recommend Dealer
No
Employees Worked With
Chris Dressler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2022 -

Lexus Carlsbad responded

Hello, I am sorry that we have disappointed you regarding your air pressure request. Without the opportunity to research your service visit in detail, it is difficult for me to respond to your concerns. I would be happy to discuss this further, please do not hesitate to reach out to me. Lori Smith Customer Relations lsmith@lexuscarlsbad.com

February 22, 2022

Abbey was thoughtful and kind. She is a wonderful addition to your team. I’m sure she will be a great asset. More

by shelceleste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 21, 2022

When I need to bring my car in for service I am consistantly “WOW’d” by how nice everybody is. I have had CHris Dressler help me several times and he is great at explaining all the details clearly More

by JOJAMCWOOD7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 21, 2022

This dealer provides fast, efficient service in San Diego. I also trust that I’m not being taken advantage of by sales people. More

by megan.capitano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 21, 2022

As soon as I pulled up for service, I was greeted by a very nice young man. He directed me to my service advisor, Johnnwho was just as pleasant. My rental was ready right away and I was out in minutes! More

by kimberlyruns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando?
Report | Print
February 20, 2022

Professional service from the car drop off throughs the loaner car process to delivery of a clean serviced car. Nicely done all around! More

by Chewitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
Report | Print
February 20, 2022

Great service at all times. Easy and efficient appointment booking with prompt service during the visit and great follow through communication More

by lindsaydana815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 20, 2022

Expedient, friendly staff, very pleased with the work completed. Chris is thorough. I love driving in and 5 minutes later driving out with the same model vehicle while my car is being worked on... pri More

by sinnettdoriana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
...
29
30
31
...
41