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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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May 13, 2022

Great! On time and polite service. Thanks for the rental car, too. I will return soon. More

by candyKbengs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
May 19, 2022 -

Lexus Carlsbad responded

Hello candyKbengs, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Was very happy with the service, all the people were friendly, and completed the work professionally More

by jarrettconstruction
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello jarrettconstruction, Thank you for taking the time and sending us your feedback. We sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Very accommodating, professional, punctual, and organized . Everything was done quickly and getting a loaner car while I had my car in service helped me very much, feeling very blessed to be taken More

by Kayhaneh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Buenrostro , Bernardo Dewes
May 19, 2022 -

Lexus Carlsbad responded

Hello Kayhaneh, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Your service department is impeccable, even when I didn’t follow procedure they still took care of me. I have enjoyed my relationship with Lexus for the past 20 years. More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello Teresa, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Quick and efficient service beautiful clean car returned to me. Love the Lexus courtesy car wash More

by MAGGPIE1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello MAGGPIE1954, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Waiting 23 minutes for appointment to be processed. No milk in cappuccino made in lounge. More

by otmakwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Hello, otmakwan, Thank you for taking the time to response and share your sentiments regarding the wait time and the missing amenities in the lounge. I will make it a priority to meet with our Team to discuss further. Your comments are taken seriously as we always try to improve and proved a great guest experience. Lori Smith

May 12, 2022

I dropped off my car and was met by the Service representative. He sent me to pick up my loaner and was very polite. What a pleasure to receive a message that my car was ready, They we’re ready f More

by PAIGEBSANT
Recommend Dealer
Yes
Employees Worked With
Rancho
May 19, 2022 -

Lexus Carlsbad responded

hello PAIGEBSANT, Thank you for taking the time and sending us your feedback. We are happy to know that you were taken good care of and we hope to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Doing good even with construction going on at nearby building . A a a a a More

by msalamonik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello msalamonik, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Abbey was very good on incoming / drop off and later explaining various needs and options More

by crowlings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello crowlings, Thank you for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Chris Dressler was helpful in diagnosing the problem. He noted that I was also due for a service. The loaner car was helpful. More

by david.altheide
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello david.altheide, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing us for your service needs and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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