Lexus Carlsbad - Service Center

I was able to make an appointment easily and the service advisor, Ryan, was helpful advisor, Ryan, was helpful More

Excellent customer service, timely updates, quick service, unexpected but very appreciated extras that make all the difference. service, unexpected but very appreciated extras that make all the difference. More

Bernardo is exceptional! He proactively listens to the purpose of my visit, provides clear communication, is professional at all times, authentic in his approach and is truly He proactively listens to the purpose of my visit, provides clear communication, is professional at all times, authentic in his approach and is truly an advocate for the customer. On a side not when coming into the office I do believe there could be a better level of ownership from John at your service. Department. When I walked in and the receptionist asked him to assist he found every reason not to help and this is when Bernardo took ownership to help. Here is why Bernardo is a great asset to Lexus…… even with a difficult situation, Bernardo was the voice for the customer he used his resources to explore options and uses a humanistic mentality. More

A very professional & efficient visit for my service call. Jon & all othe service employees did a great job. Thanks to all of them. call. Jon & all othe service employees did a great job. Thanks to all of them. More

Great customer service as always! Kim made sure I was out of there in hour & hAlf. Thank you Kim made sure I was out of there in hour & hAlf. Thank you More

My service attendant John Carrillo was top-rate, helpful and provided quick turnaround, I would like to thank Lexus for loaner car program, was able to make my veterans medical appt and continuity in day, l and provided quick turnaround, I would like to thank Lexus for loaner car program, was able to make my veterans medical appt and continuity in day, lobby area has great energy. Thank you Lexus. More

Great service and attention to details. Keep up the good work. Abby was especially helpful Keep up the good work. Abby was especially helpful More

Carlsbad Lexus is wonderful! Everyone is so friendly and John is very helpful as my rep. Plus it’s a heck of a lot closer than having to drive to Escondido from Oceanside… Lol Everyone is so friendly and John is very helpful as my rep. Plus it’s a heck of a lot closer than having to drive to Escondido from Oceanside… Lol More

Always the usual great service. I received a comprehensive report of issues that needed to addressed. I received a comprehensive report of issues that needed to addressed. More

Always professional and personable. .Have bought our last two cars there. Like the reinstating the free car washes. .Have bought our last two cars there. Like the reinstating the free car washes. More