Back

Lexus Carlsbad - Service Center

Carlsbad, CA

not yet
rated
402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

Sort by
March 27, 2022

Good people who work there. Very friendly and helpful. Always trying to do their best. More

by TMAG8211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello TMAG8211, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 27, 2022

Perfect service Sergio and Abbey make my day Thank you so much! Lexus Carlsbad #1 More

by José Gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello Jose Gustavo, Thank you for taking the time and sending us your positive feedback and giving us 5 stars. We are happy to know that our team here took good care of you and we look forward to seeing you on your next visit. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 26, 2022

I feel the cost of your services are too expensive. As soon as I had my car serviced I received a coupon from you for a discount. Why not just charge less than play the game on how much you have to pay More

by dilewis55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Hello dilewis 55, I can appreciate your input, however we are competitive in our PMA and use OEM genuine parts, just to bring up a couple values. We are working toward bringing back our complementary washes again, I wish that I could give you a time frame but still in discussion stage. Thank you for servicing your Lexus with us. Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

March 26, 2022

I was very pleased with the service at this dealership. All my questions were answered and the service was done in the shortest possible time. More

by JACOB.FURMAN
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo
May 25, 2022 -

Lexus Carlsbad responded

Hello Jacob, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you choosing us for your service needs and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 25, 2022

In the fifteen years that I have been a Lexus driver and dealt with this dealership I have always been treated with the utmost respect and excellent workmanship. I look forward to continuing this relationsh More

by dmoul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2022

Kim was high toned and efficient, as were the loaner car folks. Overall a pleasant experience. More

by DIANARAM
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello DIANARAM, Thank you for taking the time and giving us your positive feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 25, 2022

Don’t like the way I was greeted don’t like the way I was talk to and if I hadn’t just bought my Lexus I would’ve not bought a Lexus if that’s the kind of service you get More

by JSIMPSON11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keeping the persons name private
March 25, 2022

Lexus Carlsbad has been nothing less then amazing to me! I will always get my service done at this location. Happy helpful staff. Especially cashiers. More

by Blessedsteph89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sugii
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello Blessedsteph89, Thank you for taking the time and sending us 5 stars, we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 24, 2022

Service is always efficient here, but none of the employees wear masks except for 2 guys I saw standing in the shade-and one of the masks was being worn under the nose, so what’s the point of that? T More

by Ghoster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Strametz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2022

Wonderful courteous service. Everyone is so helpful. I now own my 2019 Lexus with 15,000 miles on it. It’s a great car. More

by donna johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
18
...