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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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March 31, 2022

This dealer is friendly and professional. It is comforting to know that your car is going to be repaired correctly. As in all of life, you get what you pay for. More

by dbrush
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2022 -

Lexus Carlsbad responded

Hello dbrush, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future. Enjoy your week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 31, 2022

Always fast, friendly and knowledgeable. Loaner vehicles available whenever needed. Pricing is competitive and matching. Always a pleasure working with Lexus Carlsbad. More

by DEBAILEY17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Rowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brickman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2022 -

Lexus Carlsbad responded

Hello DEBAILEY17, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future as well. Enjoy your week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 30, 2022

My car always comes back out better then when I turned it in. I always go to Ashley Dorschel my Lexus specialist More

by monbilleb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2022 -

Lexus Carlsbad responded

Hello monbilleb, Thank you for kindly taking the time and giving us 5 stars and your positive feedback and we look forward to be able to serve you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 29, 2022

Best, clean, and kind service always make u feel special. My car looks brand new! Thank you ! More

by ZABOUMOUDRIQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2022 -

Lexus Carlsbad responded

Hello ZABOUMOUDRIQ, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 29, 2022

Great customer service, easy to make an appointment. Nice to have a loaner. Car wash is free More

by tkouprianova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
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May 26, 2022 -

Lexus Carlsbad responded

Hello tkouprianova, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 28, 2022

Reasonably prompt warranty repair done well and part was located within a day so no problem More

by RANDGERMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2022

The rep adviser was very helpful. Bernardo listened to my concerns & tried to fix everything accordingly. More

by Arassadian
Recommend Dealer
Yes
Employees Worked With
Bernardo
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May 26, 2022 -

Lexus Carlsbad responded

Hello Arassadian, Thank you for taking the time and sending us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 28, 2022

I appreciate everyone working together on a quick solution and the availability of picking up the car. Everyone was friendly and clearly explained the options. More

by ANNIE_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo
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May 26, 2022 -

Lexus Carlsbad responded

Hello Annie, Thank you for taking the time and sending us your positive feedback. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 28, 2022

Everyone was friendly. The service was done in a timely manner. My car was washed and ready as Alexia said it would be. More

by CKRYSKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2022 -

Lexus Carlsbad responded

Hello CKRYSKO, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 28, 2022

Never received call back after my loaner got a flat. I changed tire myself. I can’t believe the garbage provided to change a tire with. The worst designed Jack in history. Terrible service from my rep. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abigail Bishop
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May 24, 2022 -

Lexus Carlsbad responded

Hello, Customer satisfaction is our top priority, I am truly sorry that was not demonstrated to you. Please let me know if you would like to discuss in further detail or if I may be of assistance at any point in the future. We are always looking for input from our guest's as we strive to grow and improve. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

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