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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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April 02, 2022

Quick, efficient and hassle free. Kevin Porter was amazing as always. Top notch service. Thanks Lexus Carlsbad More

by kevincullen25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

I had no issues with Abbey. But my car is missing the rear tire valve stem caps. Hopefully they are still at the service center so I can have them put back on or they can be rep More

by TONYAJSHIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

Completed on time and ready when expected. Promptly attended to when I arrived to check in. More

by DONALYME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2022

My service rep Kimberly was the best I am so happy with the service. And everything she did fir us we will always buy. Lexus ftom carlsbad More

by BLUESDOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Lexus Carlsbad responded

Hello BLUESDOCH, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful weekend ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 01, 2022

As soon I got there, someone came with a smile. Great customer service love this dealer More

by CHUC_HERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2022

Fast, convenient, and sufficient. Ashley Dorschel at Lexus Carlsbad was extremely helpful, and easy to get ahold of for any of your car service needs. Highly recommend this location. More

by Tarek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2022

Chris Dresslar was great! Answered all my questions and was very helpful. I will definitely request him next visit. More

by Pattiochi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello Pattiochi, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 31, 2022

My LEXUS was picked up my home on schedule and delivered to my home in less than 48 hours in excellent condition. More

by awillia7
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello awillia7, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful week, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 31, 2022

Great service, accurate and reasonable estimates, results as promised and as scheduled. Do all service here. More

by KLAAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello KLAAS, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to your next visit. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 31, 2022

Excellent, courteous service. Ryan Caudin is the best service consultant. Provides personal service and attention to drtail More

by NRICE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello NRICE57, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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