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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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April 05, 2022

Donald, Walid, Zac, and the Lexus staff were great and I look forward to working with this site again. They listened to what I needed based on my verbally and non verbally expressed communications. They did More

by Nicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald, Walid, and Zac
Apr 05, 2022 -

Nicholas responded

Acknowledged

April 04, 2022

Ryan is awesome! I think he is the best person I’ve ever met in my whole life!🤣 More

by Ryan.claudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello Ryan.caludin, Thank you for taking the time and giving us 5 stars. We are happy to know that you were taken care of by Ryan and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 03, 2022

I’m always impressed with Lexus service! I can see why people stay loyal to the brand. More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello Monica, Thank you for taking the time and sending us your feedback and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 03, 2022

Worst service in 50 years of owning cars. Call me if you want the whole story of terrible service. More

by danceman100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lesley Bermingham
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Hi danceman100, Would you please reach out to me to discuss your experience further. Unfortunately I am not able to look up any information with an email. Please email me back for the whole story. Lori Smith Customer Relations Manager wecare@lexusescondido.com

April 03, 2022

Love Lexus Service in Carlsbad ! the Best people At scheduling / servicing when needed making it easy with a loaner More

by JALAVERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello JALAVERSON, Thank you for your time and for giving us an opportunity to work with you and for giving us 5 stars, we sincerely appreciate it and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexuscondido.com

April 03, 2022

Great dealership. Sergio in service is amazing. He really takes care of his customers. Honest, trustworthy…Treats everyone like he values their business! More

by CLARK_FINANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio in Service
May 25, 2022 -

Lexus Carlsbad responded

Hello CLARK_FINANCE, Thank you for taking the time and giving us 5 stars and we are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 03, 2022

Very friendly staff. Very quick service. Always happy to get a loaner car as well. More

by bbandboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello bbandboys, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 02, 2022

My service advisor Kim Porter was polite, knowledgeable, and efficient. She called to explain new conditions the technician found, made reasonable and understandable recommendations, and delivered the car More

by joe@vc3.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

He dropped my car off at 7 AM and arrive just before 5 PM to pick it up. I have never gotten a call that my car was ready and they can’t find my paperwork. The lady helping me has gone home and they are scur More

by DADRHWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Hi Dadrhwilson, Sorry to hear of your experience and the frustrating pick up process that you encountered. I will definitely share your comments and experience with our Management Team. Guest satisfaction is our number one concern and we take this to heart. Lori Smith Customer Relations Manager wecare@lexusescondido.com

April 02, 2022

They got me in fast and at the last minute. I was able to drop my car of the night before my 7 a.m. service appointment. Very accommodating of my busy schedule. More

by Kelly3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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