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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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April 08, 2022

Good service reasonable prices fast returning time I recommend it to everyone who has lexus More

by FAFAR396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Lexus Carlsbad responded

Hello FAFAR396, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondidp.com

April 08, 2022

From start till end , 5 star treatment and care . Care was returned all cleaned inside out like coming from factory and the problem I brought the care for , was over. Warranty work was done without More

by Sudha Bansal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Every body was very curtious , I cannot stop talking about this dealership and Lexus car to all my friends and our community .
May 26, 2022 -

Lexus Carlsbad responded

Hello Sudha, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 08, 2022

Staff is always friendly at this site. I’m very glad to work with knowledgeable/friendly staff. More

by MOLLYMAZONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
May 26, 2022 -

Lexus Carlsbad responded

Hello MOLLYMAZONE, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 08, 2022

My service person, Bernardo, was considerate, informative and helpful You are lucky to have him More

by WELLS.SHERRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo dewes
May 25, 2022 -

Lexus Carlsbad responded

Hello Wells.Sherrie, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 08, 2022

John Castillo was very polite and helpful. Although our Lexus is 3 years old and has only about 8000 miles, because of Covid situation, we being seniors were careful in not diving indiscrimina More

by Udipi
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello Udipi, Thank you for taking the time and sending us your feedback. We appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 07, 2022

Good customer service and everyone is very nice and friendly. Every time I go there they always listen to your needs . More

by hairpalce1525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando enriquez
May 26, 2022 -

Lexus Carlsbad responded

Hello hairpalce1525, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful weekend ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 06, 2022

We’re always thrilled with the excellent customer service we receive from Lexus Carlsbad! We will always choose to have our car serviced at their wonderful facility with their gracious customer service team. More

by Jill4lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Lexus Carlsbad responded

Hello Jill4lexus, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 06, 2022

Polite staff. Fast and efficient work. Employees seemed to like what they do and cared for customers. More

by cashncary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GARY, sales
May 25, 2022 -

Lexus Carlsbad responded

Hello cashncary, We thank you for taking the time and giving us 5 stars and we are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 05, 2022

Great atmosphere & staff, quality loaners. But I’m torn down by the fishing for dubious extra work More

by scotto3521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Lexus Carlsbad responded

Scotto3521: Thank you for servicing your vehicle with us. It makes us so happy that you enjoy the atmosphere, staff, and loaners. We are always looking to grow and improve our guest experience and appreciate guest input. We pride ourselves on building lasting and meaningful relationships. Will take your comments to heart and share them with our Management Team. Thank you, Lori

April 05, 2022

Quick and efficient regular service; completed before I finished lunch at PFChang’s just down the street! More

by jrevl_ett
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello jrevl_ett, Thank you for taking the time and sending us your feedback, We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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