Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus Carlsbad - Service Center

Carlsbad, CA

not yet
rated
402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

Sort by
April 10, 2022

Needed. to recheck alignment and it was reset within spec. My service rep was again great More

by BillL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello Bill, Thank you for taking the time and sending us 5 stars. We sincerely appreciate you and we look forward to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 10, 2022

Always friendly and accommodating! We've purchased 3 cars from Lexus Carlsbad because of that. More

by DIANAJOYWEBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello DIANAJOYWEBER, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and thank you for choosing us for your service needs and we look forward to your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 10, 2022

Very good service from The whole team from front end to back end. Very happy! More

by Richardhcook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mari
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello Richardhcook, Thank you for taking the time and sending us your feedback. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 09, 2022

Organized, efficient, flexible and affordable. The car was purchased at this agency May, 2004 and has always been attended to by this agency. I credit Lexus Carlsbad for regular servicing that k More

by Pru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Lexus Carlsbad responded

Hello Pru, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future as well. Thank you for being a loyal customer and we appreciate you choosing us for your service needs. Enjoy your week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 09, 2022

Mr Bernardino is very helpful. He explained all details that needs to be done with my SUV. More

by miles_1338
Recommend Dealer
Yes
Employees Worked With
Mr Bernardino
Report | Print
May 25, 2022 -

Lexus Carlsbad responded

Hello miles_1338, Thank you kindly for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexuscarlsbad.com

April 09, 2022

Took my car in for 30,000 mile service. My service advisor was nice , kept me informed of my cars service and helpful with purchasing new tires Always a pleasure going to Carlsbad. More

by ALINPOWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard
Report | Print
May 25, 2022 -

Lexus Carlsbad responded

Hello Alinpoway, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a lovely weekend. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 09, 2022

The customer service was excellent. I checked in, had the use of a rental car, and was on my way in 15 min More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Lexus Carlsbad responded

Hello Vicki, Thank you kindly for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 09, 2022

Everything was good except my service advisor :( Loaner car was clean and nice. Car was cleaned after maintenance. More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2022 -

Lexus Carlsbad responded

Thank you for sharing the amenities provided that you enjoyed during your service visit. We strive to provide a memorable guest experience. If given the opportunity I would appreciate a moment to speak with you in further detail. Please do not hesitate to reach out at your convenience. Thank you, Lori Customer Relations Manager lsmith@lexuscarlsbad.com

Apr 22, 2022 -

B responded

Your facility & other amenities were great. I just felt uncomfortable with my service advisor.

May 20, 2022 -

Lexus Carlsbad responded

Being comfortable with your service advisor is so important. Sometimes it is true that a different advisor may be a better fit for you. We always have access to who you worked with last. Please make sure to bring this to the attention of your next call in for a service appointment. They will be happy to schedule you an appointment with a different advisor, everything is on file for them to refer to. I sure hope this helps, we are always here to assist. Lori

April 09, 2022

Everyone with whom I dealt was very efficient, friendly as well as professional. Well done ! More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello bob, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 09, 2022

Always excellent service. The staff never disappoints. Nothing compares to their excellent customer service . Love my Lexus More

by Maria Higgins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
Report | Print
May 24, 2022 -

Lexus Carlsbad responded

Hello Maria Higgins, Thank you for taking the time and sending us your feedback. We sincerely appreciate you and thank you for doing business with us and look forward to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

1
...
12
13
14
...
41