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Lexus Carlsbad - Service Center

Carlsbad, CA

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402 Reviews

402 Reviews of Lexus Carlsbad - Service Center

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April 20, 2022

15,000 mile routine service. All went well, as promised and in a timely manner. More

by davesondag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello davesondag, Thank you for taking the time and sending us your feedback and for giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, Wecare@lexusescondido.com

April 20, 2022

Excellent service. Communicate well what is going on with vehicle during any service process. Would recommend to friends and family. More

by cmoore597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello cmoore597, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to seeing you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

The people are very friendly curtious to their customers I would recommend to others the service they provide to their customers More

by ZANEMINER40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Strametz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sugii
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ZANEMINER40, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager wecare@lexusescondido.com

April 20, 2022

Quick and efficient check in. Clear explanation of work to be fine in car. Efficient provision of loaner car. Car well maintained, work executed as agreed. More

by peterddob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
May 24, 2022 -

Lexus Carlsbad responded

Hello peterddob, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Everyone is very friendly and helpful. Each visit has been a pleasant experience and the staff make it easy. More

by TANYAOBERMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello TANYAOBERMARK, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Very prompt and professional service. Every one was very helpful and more than courteous. A very good experience! More

by Marcyall
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello Marcyall, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is helpful and courteous and we look forward to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Always friendly and expedient service at Lexus Carlsbad. Appreciate their professionalism and friendly service each time More

by cee.mccarley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
May 24, 2022 -

Lexus Carlsbad responded

Hello cee.mccarley, We thank you for taking the time and sending us your feedback and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 19, 2022

Bernardo did an outstanding job. I did my 30,000 service and before that purchased a new key. He is a good communicator as well as an honest and caring person. More

by CAROLHALPER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewey
May 24, 2022 -

Lexus Carlsbad responded

Hello CAROLHALPER8, Thank you for taking the time and giving us 5 stars. We thank you for choosing us for your service needs and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 19, 2022

Tire rotation service required. Received call 2 new tires needed and cost $600. Approved service then received another call recommending alignment for an additional $220. Total cost More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abigail Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi Michelle, I am sorry to hear of your service experience. My hopes are that you also addressed these concerns with a Manager at the time you picked up your vehicle. Your service experience is very important to us and we want to make things right for you immediately. Please reach out to me directly, would like to discuss in further detail. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 19, 2022

Good service . Very professional and highly recommended. Thank you so much for your extra miles service More

by MARCILIANASANTIAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello MARCILIANASANTIAGO, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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