Lexus Carlsbad - Service Center

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service Director and His Fantastic Service Team For Handling My Concerns & Requests. Thank You For The Excellent Service Experience!! More

⚠️Moms BEWARE- They Mom shamed me⚠️ As a widow and an advocate for struggling moms, I go out of my way to support other women and when this type of behavior comes from a business, I feel compelled to sha advocate for struggling moms, I go out of my way to support other women and when this type of behavior comes from a business, I feel compelled to share to protect other mothers from this type of treatment. I have been using this dealership for maintenance for years now. I normally have a great experience however the past two experiences have been absolutely terrible. I felt like I should post a review so the owners could deal with this issue before things get out of hand. Aside from some other issues of being left to wait for 45 minutes before someone comes to speak with me and assist me with my vehicle. This past trip for maintenance they had my vehicle for over a week at which time I had a loaner. I have two small toddlers in car seats. When I return the car and pull the car seats out there was a bit of a mess underneath the car seats. If youre a busy mom you know this is to be expected. The woman called me two days later to tell me that it was a mess that I should’ve clean. She said and I quote I am a mother and I would never leave a mess like that in my car. She was incredibly rude to me. She finished up by saying she’s not gonna charge me she just wanted me to know how disrespectful it was for me to return a loaner car with a mess in the backseat where my two toddlers were. So essentially she just called to rudely tell me that my toddlers left a mess. And somehow just felt that it was necessary to let me know that that she was a better mother than me because she wouldn’t leave about a mess in the backseat of her car. She also complained that there was sand in the car. Mind you we live at the beach so apparently while they had my vehicle for an entire week they expected me to not go to the beach with my kids. Just think the customer service is pretty terrible and if I were the owner of this facility I would want to know this. I believe this woman was the manager as well her name, if I remember correctly, was Leslie. It is whoever's voice is on the voicemail at the loaner desk. I wish I could remember her name. It was either Shelly or Leslie. Note: I don’t think the business as a whole is this way, like I said they’re wonderful 90% of the time. Sadly, a few rotten eggs can ruin it for everyone. Hopefully, this is corrected.-- More