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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

May 01, 2022

Very knowledgeable service staff. Customer oriented environment. Complete work on time and communicate all needs. More

by NORMWJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello NORMWJONES, Thank you for taking the time and giving us your feedback. We are happy to know that our team here is professional and courteous and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

My car is not good. The GPS system is very poor. I would like a rebate of 6 thousand dollars poor quality ! More

by BILL@CORDONNIER.COM
Recommend Dealer
Yes
Employees Worked With
Lori Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Asfour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello BILL@CORDONNIER.COM, Thank you for taking the time and giving us 5 stars. Have a wonderful day. If you have any other questions, please reach out to me. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way. More

by MSMAGGIE.EEG60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Litzy Cadena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022 -

MSMAGGIE.EEG60 responded

Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!

April 30, 2022

Efficient, precise, and Professional. Kept me informed, and offered a loaner vehicle if I thought I would need one. Check out was simple, and my vehicle was washed and available within mi More

by 2ALOHA57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillery
May 24, 2022 -

Lexus Carlsbad responded

Hello 2ALOHA57, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Service was good. Loaner vehicle had sputum on center of steering wheel and instrument cluster. Dirty windows. I was charged for gas when I had already replaced the ga More

by MARK.ADAMS440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi MARK.ADAMS440, My apologies for the presentation of the loaner vehicle that you received during your service with us. Your comments are not taken lightly and will definitely be addressed with our Management Team. If you have not addressed the gas as of yet, please reach out to me directly and I will be happy to look into this. We do value our guest's opinions and are always looking to improve. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353

April 29, 2022

Lexus always delivers a high standard of service and your employees are all very helpful and friendly My personal experience with Mr Bernardo Dewes Service Consultant is he goes above and beyoud to make me More

by JBORG530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Bernard Dewes
May 24, 2022 -

Lexus Carlsbad responded

hello JBORG530, Thank you for giving us 5 stars and for choosing us for your service needs, We are happy to know that our team is professional and helpful and we look forward to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 29, 2022

Always treated with white glove experience. No complaints! Ashley our service advisor is very thorough and honest. More

by liz.dillon27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello liz.dillon27, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith Customer Relations Manager, wecare@lexusescondido.com

April 29, 2022

They are very people oriented and also very efficient. Ashley was especially helpful and quickly got a function in the navigation system working for me. More

by ONHARR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ONHARR55, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to being able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 28, 2022

Bernardo was very helpful with the service I sometimes question whether the mechanics are adding unnecessary repairs. More

by greg.norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo - Service was very helpful.
May 16, 2022 -

Lexus Carlsbad responded

Hi greg.norton, My apologies if we have somehow left you with any doubt of our intentions. Our goal at Lexus Carlsbad is to build meaningful and trusting relationships with our guest's. If given the opportunity would appreciate a chance to speak with you regarding your concerns in further detail. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 28, 2022

Awesome service! The staff is friendly, and helpful. They always take good care of me. More

by amycrawfordjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello amycrawfordjones, Thank you for taking the time and giving us 5 stars. Have a wonderful day ad thank you for choosing our dealership for your service needs. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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