Lexus Carlsbad

Amazing customer service Each and every person involved in our new Lexus purchase has been sensitive to our needs, and exemplifies what excellent customer service is all about Each and every person involved in our new Lexus purchase has been sensitive to our needs, and exemplifies what excellent customer service is all about! More

Great Sales Staff We reached at dealership around 8:00 pm and sales staff worked with us to make a deal before end of day and it was win win situation. I would recomme We reached at dealership around 8:00 pm and sales staff worked with us to make a deal before end of day and it was win win situation. I would recommend you to check them out before you make decision on Lexus cars! More

Your typical nightmare used-car buying experience My sales process was stressful enough - salesperson Alan phoned and texted me more than a half dozen times the day I was coming up to put an offer on My sales process was stressful enough - salesperson Alan phoned and texted me more than a half dozen times the day I was coming up to put an offer on a car I had looked at, even though I kept him apprised of exactly when I would be there and asked him not to call or text me when I was driving. He was most unpleasant, belittling my questions, telling me I “didn’t need to know” this or that; that I would “get that information when [I] buy the car.” He tried to talk me out of researching the service records for the (used) car I was buying. Finally, when I made a very fair offer, he literally stood up, grabbed the keys to the car from his desk, threw them in an envelope, and rudely told me that he wasn’t going to sell me the car – he had “thought [I] was going to pay the marked price.” Who does that? I had to ask him to sit back down so we could continue the sales process. Turns out it *had* been in a collision, which they did not disclose to me, even though they were responsible for fixing the damage subsequent to the car being traded in to them - so they knew about it. I asked for any service records that they had - yet they didn't show me paperwork regarding what they themselves had done prior to sale, including this body work (dishonest). They mentioned a couple things (they had put on new tires, for example) but conveniently left the body damage repair out of the discussion. They directed me to another dealer to get the records; then Alan tried to talk me out of going there. (I did go, but the collision happened subsequent to the last service there.) The coup de grâce is that a promised (on the paperwork) 3-month free session of SiriusXM radio ended after a month and change. After notifying Lexus Carlsbad, I was directed to call SiriusXM and get it reinstated, whereupon they would reimburse me. I did so and called the individual I was directed to call to report the information for reimbursement: Sammy, Used Car Manager. He blew off two of my phone messages, a week apart. (I like to give people time - I know they're busy.) Really feels like I dealt with your typical used car dealership. I don't know why I expected better from them, but I did. Couldn't be more disappointed. I don't write reviews right out of the box. I never gave Lexus Carlsbad requested feedback on the awful sales experience, because why get a car salesman in trouble? I didn't bring up the fact that they had withheld information from me regarding the collision body work that they did, because I just wanted to be done with the experience and get on with my life. But some guy not addressing a very simple issue, blowing off two of my phone calls after all that? Yesterday, I called the General Manager of the dealership. What a surprise - he hasn't returned my call, either. That's just so unprofessional that the whole experience needs broadcasting. More

RUDE Sales RUDE SALES! My wife went to Lexus Carlsbad today for a test drive. We purchased our current car RX300 from the same dealer in 2001. During the eval RUDE SALES! My wife went to Lexus Carlsbad today for a test drive. We purchased our current car RX300 from the same dealer in 2001. During the evaluation of our RX300 for trade-in value, the sales Michael broke the ignition key. They are nice enough to cut a new key. However, when the sales gave us the new key, he commented "Thank your husband for wasting my time" and threw the old key on the table. On top of this, when I left the dealership, found out the newly cut key does not wok at all. Well this dealer just lost a would-be returned customer. More

Walid will drop you before the ink dries on the sales slip. He promised to come to my house and help me with the NAV system but he wouldn't even return phone calls. slip. He promised to come to my house and help me with the NAV system but he wouldn't even return phone calls. More

I purchased a 2012 ISC model from Lexus Carlsbad in April. I spoke with Gary about the vehicle and I felt that according to their reviews online that it would be safe to do business with them. Gary adv April. I spoke with Gary about the vehicle and I felt that according to their reviews online that it would be safe to do business with them. Gary advised me that the vehicle was in excellent condition. I specifically asked him many detailed questions about the vehicle. One of the main questions I asked was, if there was any paintwork or previous damage on the vehicle? He reassured me that there was not. Bare in mind we are buying a 1 year old car with only 8k miles, so I had no problem believing it. Approximately 2 weeks after completing the deal with Gary and paying for the vehicle, it arrived to me in Chicago. The vehicle arrived to me and on first look it appeared to be in good shape, although it was quite dirty on the exterior. This is expected after a 1700+ mile trip on a car carrier. I had the car washed and after inspected the vehicle further, I noticed there were "fisheyes" in the left 1/4 panel of the vehicle. I then pulled out a paint meter I had. I started to measure the panels one by one and I noticed that almost the whole car had been repainted. Furthermore, there was a lot of bondo (filler) on the vehicle. After I noticed the subpar paintwork and bondo, I called Gary and I also spoke with the used car manager as well in regards to the condition of the vehicle. I advised them I am not at all happy that they misled me about the condition of the car. The reply that I received from the used car manager was that "you got a very good deal" and "our salesmen are not trained to notice paintwork on a vehicle". However, he would not acknowledge that they flat out lied to me about the condition of the vehicle and the previous damage/paintwork it had sustained. I expressed to them that this is not a conducive way to do business. Prior to agreeing to purchase this vehicle and spending $41k + with them, I read many reviews on this dealership so I expected a lot more from them and I felt I should write this review to inform other potential clients that are considering doing business with them. Whether you are a local customer or an out of state client like myself - I would strongly suggest a 3rd party inspection prior to purchasing a vehicle from this dealership. More

Mr. Kiner was extremely helpful, polite and knew his product inside and out. Through the negotiations reasonable and polite. I would and have recommended this Lexus dealership to someone. Buying a product inside and out. Through the negotiations reasonable and polite. I would and have recommended this Lexus dealership to someone. Buying a car is confusing and stressful, Mr. Kiner made this experience pleasant and profitable to both of us. More

Gary Kiner, Internet Manager helped me purchase a vehicle for my specific needs. We communicated the majority of the time via email before I purchased a new Lexus RX 350. He always responded right away. When for my specific needs. We communicated the majority of the time via email before I purchased a new Lexus RX 350. He always responded right away. When my wife and I visited the facility twice, he greated us with a smile and no pressure. When the vehicle I was thinking about buying was sold, he went out of his way to secure another smiliar vehicle which we bought. The price was outstanding and better yet, he gave us a great price on our trade in vehicle. Further, when we needed a loaner car for three days, he gave it to us gratis. This dealer is outstanding and very well organized and clean. Gary is the abosolute best. Justin, the service manager was very helpful when we had the paint sealer applied. Lexus Carlsbad will be my preferred dealer for future vehicles. Thanks to all of you. Mike and Rosa More

My father-in-law, who is in retirement, wanted to purchase a Lexus RX 350 and asked me to help him. He didn't have the energy to visit the showrooms. With him being on the West Coast in California purchase a Lexus RX 350 and asked me to help him. He didn't have the energy to visit the showrooms. With him being on the West Coast in California and myself being on the East Coast in Boston, I figured the best (only) way to help my father-in-law was to contact dealers through email. I sent an email inquiry through the Lexus Carlsbad website and within 15 minutes I got an email from Gary Kiner, who is their internet sales manager. We exchanged emails and phone calls about what my father-in-law was looking for and what he had available. We narrowed down the car choice and he gave me a price which I thought was very competitive. Given that I was on the east coast, I couldn't be at the dealership when my father-in-law went to look at the car and sign the paperwork. I thought that something would be lost in translation and unexpected issues (i.e. higher pricing) would come up. But such thoughts were completely unfounded, as Gary not only delivered what he promised, but to my surprise he went even further to sweeten the deal. I felt that Gary took great care to provide extraordinary service to our family. My father-in-law has purchased a lot of cars in his lifetime, and he told me that this was by far the smoothest vehicle purchase transaction he has ever made, and he felt good about the service and price. I felt good too because I was under pressure from my wife to make sure everything went smoothly :) With so much information available on the internet, I highly recommend this way of purchasing a vehicle. I've never used any of the car services like carwoo.com, zag.com or carsdirect.com, so not sure what more they can offer over what you can research yourself. Working directly with the dealers through the internet, I found the pricing to be quite competitive. My father-in-law is happy, so my wife is happy, and so I'm happy. Which is why I highly recommend Gary and Lexus Carlsbad. More

Profile type of salesman. Will not call back if Profile type of salesman. Will not call back if you’re labeled for low buying power. Only looking for large down payments. Possible other issu Profile type of salesman. Will not call back if you’re labeled for low buying power. Only looking for large down payments. Possible other issues hear (social class, race, and greed). The General Manger agrees with this thought process because he will not reply to complaints. More