Lexus Carlsbad
Carlsbad, CA
Hours
Sales/Showroom
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Great customer service. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed. More
Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had t Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had to bring the car back twice. More
Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time. Very efficient and friendly! I was able to book my appointment easily online for first time. More
We had the best experience purchasing a car here. Patrick was extremely helpful and professional. Patrick was extremely helpful and professional. More
The service was on time, the staff is friendly, and I have received quality workmanship on every visit have received quality workmanship on every visit More
John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. More
Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested. people. They unfortunately did not complete all the service requested. More
Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. More
The service department has gone downhill since Covid. Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problem Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problems recently than ever. For the second time getting a new set a tires on my current vehicle, I have gone to pick up my vehicle and my tires are filthy with the soap that they use to put the tires on. Not what I would expect for the prices that they charge. Also paid for a four wheel alignment, and my steering wheel is now not centered and I am going to have to take my car back yet again. Again not the level of service I would expect for a luxury manufacture and service department with increasingly higher prices. More
Good experience, no price haggling. Would definitely buy again from Mr. David Carrillo. 05/5/2022. Would definitely buy again from Mr. David Carrillo. 05/5/2022. More