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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

May 06, 2022

Great customer service. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed. More

by MYMMBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi MYMMBR, Thank you for servicing your vehicle with Lexus Carlsbad. Happy to hear that you were able to utilize the lounge and loaner option. Our hopes are that you are provided with a great service experience. We are always looking to improve and take the guest experience to the next level. If you ever have any input, we truly take our guest comments to heart. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 06, 2022

Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had t More

by BVSHETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi BVSHETTY, I am sorry to hear that we may have missed a mark somewhere in your last service experience. It sounds like you have been a valued and loyal guest, servicing your vehicle with Lexus Carlsbad. If given the opportunity would appreciate a chance to speak with you directly, it would give me a chance to dive a little deeper. Look forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353

May 06, 2022

Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time. More

by PAMK756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello PAMK756, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

We had the best experience purchasing a car here. Patrick was extremely helpful and professional. More

by MAZYROOBASH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Ghahremani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello MAZYROOBASH, Thank you kindly for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

The service was on time, the staff is friendly, and I have received quality workmanship on every visit More

by NEAL_WARREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello NEAL_WARREN, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team. More

by ytallis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ytallis, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested. More

by bcheimerich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi bcheimerich, Thank you for servicing your vehicle with Lexus Carlsbad. Happy that you are able to use words such as efficient and knowledgeable. We do strive to provide an excellent service experience for our guests. I would like to know more about all your services not being completed. Please contact me directly so that we may look into this together. L Smith Customer Care Manager lsmith@lexusescondido.com

May 05, 2022

Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy. More

by edtincu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

edtincu responded

All good

May 24, 2022 -

Lexus Carlsbad responded

Hello edtincu, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to serve you in the future.. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

The service department has gone downhill since Covid. Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problem More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Dressler
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi Jennifer, I am so sorry to hear that the service experience provided did not meet your expectations. Customer satisfaction is our top priority and clearly that wasn't demonstrated to you. I would love to regain your trust and also understand how frustrated you must be. Our loyal guests mean the word to us, please reach out to me directly. Would love an opportunity to look into your experience further. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353

May 05, 2022

Good experience, no price haggling. Would definitely buy again from Mr. David Carrillo. 05/5/2022. More

by P_ROSALES89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello P_ROSALES89, Thank you for taking the time and giving us 5 stars and your feedback. Congratulations and thank you for doing business with us and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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