Lexus Carlsbad

My Lexus was making a noise so I took it to Meineke for a quick review. They said it needed $4,400 in repair. I decided to let the dealer look at it. They fixed the loose caliper and charged us only $65 doll quick review. They said it needed $4,400 in repair. I decided to let the dealer look at it. They fixed the loose caliper and charged us only $65 dollars. They have earned my customer loyalty. More

Unfortunately, my experience at Lexus Carlsbad was not what I would expect from a luxury brand dealership. First, I scheduled an appointment for a test drive later in the day, and yet had to wait 35 minut what I would expect from a luxury brand dealership. First, I scheduled an appointment for a test drive later in the day, and yet had to wait 35 minutes for the car to be ready. No one offered a clear reason or an apology for why the car wasn't ready when I arrived. Secondly, the sales person assigned to my test drive was obviously a heavy smoker which made my test drive very unpleasant. I could smell the pungent cigarette odor even though I had on two masks. Finally, the person that set up the test drive didn't even bother to introduce herself to me once I arrived at the dealership. The entire experience lacked the type of exceptional customer service one would expect from a luxury brand dealership. More

Excellent Customer Service/Experience buying from Dino This was my girlfriend's first purchase on her own of a Certified Lexus, and the service was top-notch. It was a friendly and catered experience that This was my girlfriend's first purchase on her own of a Certified Lexus, and the service was top-notch. It was a friendly and catered experience that stood out among other dealers, which is why we came to a franchised Lexus center for a pre-owned Lexus rather than another dealer. Two thumbs up! More

Loved dealing with Walid Doumit I just leased another Lexus from Walid Doumit at Lexus Carlsbad. What an enjoyable event. I was 6 months early and not sure if we could make a deal I just leased another Lexus from Walid Doumit at Lexus Carlsbad. What an enjoyable event. I was 6 months early and not sure if we could make a deal to avoid maintenance expenses. Not only were we able to make a deal I lowered my payments and got the car that works better for us. So Happy with my leasing experience I would recommend them to anyone considering a luxury brand and have them work their magic. Thanks Lexus Carlsbad and Thank You Walid Doumit! More

The best experience for car buying My parents at the age of 84 and 78 FINALLY decided that they wanted a luxury car. I was excited to say the least after 30 years of them driving Coroll My parents at the age of 84 and 78 FINALLY decided that they wanted a luxury car. I was excited to say the least after 30 years of them driving Corollas and Camrys. I was very unhappy though that they had already visited a Lexus dealer and had made contact with a saleman. I did not want to be committed to someone that was not of my choosing. There is a slight language barrier for my parents that I did not want to be construed as a weakness during negotiations. I then met Felix Giles who had helped my parents a few days before. I am a salesman and I am rarely impressed initially by other salesmen. Felix was very cordial as you would expect from a sales professional. We looked at a few Certified Pre Owned SUV's and decided to come back. Apparently it was just about closing time and the managers had already left so we could not make a deal anyways?? I was not sure yet about our choice of vehicle so I was not unhappy to leave. Felix did something that really impressed me. We had talked a great deal about cars but also personal life and the sales business. I gave him contact info and told him that he did not need to call me. I looked him in the eye and told him I would be back. As one sales professional to another I assured him I knew how important it was to come back to him out of respect. He did not call to badger me to get me back into the dealership. My parents went back and forth on pulling the trigger so we ended up going to Lexus of Carlsbad 4 times. I live in Orange County so this was not always convenient. Before the last visit I had mentioned to Felix that we would be there on Tuesday. I felt a slight hesitation and he agreed to meet us. After pressing him 3 times it turned out that he was off Tuesday and already had plans. I assured him that Wednesday would work also. I know what it is like to have to cater to clients and I did not feel like Felix needed to change his plans. Wednesday came and we finally came to make a deal. Felix is a true professional. We ran into a tiny problem with the finance person. We just did not vibe. Felix immediately got his manager Randy Del Prado involved and he took care of us so we could get the deal done. Felix has the one trait that is almost impossible to find in a sales professional. He is "consistant" before, during and AFTER the sale. He is a true friend and I feel that if we ever have a problem I can count on him for help. I have been truly blessed this year. I purchased 2 cars and met 2 stellar salesmen. Now I feel like my luck is up. I will be going back for more vehicles from Felix. More importantly I will be referring all of my circle to Felix. There are very few sales people in the auto industry that I ever felt like I could refer my Circle to. Felix is right up there at the top! More

Great job Thanks for helping me find the exact car I wanted. I'm very happy with my new car, and happy with the service I received. Thanks for helping me find the exact car I wanted. I'm very happy with my new car, and happy with the service I received. More

Excellent Customer Service at Lexus Carlsbad Tested the new Lexus ES300h, then decided I really needed one. Bob Kreger was very knowledgeable and excellent to work with. Trade-in process was smoo Tested the new Lexus ES300h, then decided I really needed one. Bob Kreger was very knowledgeable and excellent to work with. Trade-in process was smooth. Highly recommend!! More

Nice & Easy Easy, friendly, knowledgeable and available staff. They all worked with us to get all the discounts and incentives that were available. The finance Easy, friendly, knowledgeable and available staff. They all worked with us to get all the discounts and incentives that were available. The finance manager explained all the options without a hard sell. More