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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

May 12, 2022

Chris Dressler was helpful in diagnosing the problem. He noted that I was also due for a service. The loaner car was helpful. More

by david.altheide
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello david.altheide, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing us for your service needs and we hope to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Scheduling an appointment was easy. I was greeted promptly on the day of my appointment and Chris explained how the problem would be identified. I was provided with a loaner. The commun More

by dwlevine_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello dwlevine_2000, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Excellent service as always ! Great service advisor and as always a great service at the service department More

by fernando.igartua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello fernando.igartua, Thank you for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Check in was great, decided to wait for the car, was advised they would try to make my wait time as quickly as possible. Was approximately an hour and a half wait, including car wash. Quick and efficie More

by CONNIESTEVENSON50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello CONNIESTEVENSON50, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our service department took good care of you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

The service is very good. I love the way they give me special treatment. I like Kimberly. She is very professional and helpful More

by Princess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello Princess, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Every service experience has been excellent. The construction on Monday AM was disruptive, but OK More

by d.dahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello d.dahl, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs. We sincerely apologize for the construction, thank you for bearing with us. We hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Bernardo made it very pleasant! He kept me very informed on the status of the work, and my car was ready and clean earlier than I expected! More

by verleen4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo D.
May 19, 2022 -

Lexus Carlsbad responded

Hello verleen4, Thank you kindly for taking the time and sending us your feedback, We are happy to know that Bernardo took good care of you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 10, 2022

Ryan is the Best Service Rep I have ever met in the service department of Lexus More

by jessica888c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello jessica888c, Thank you for taking the time and sending us your feedback. We are happy to know that your service was excellent and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 10, 2022

The Carlsbad location is conveniently located and the customer parking is easy (it’s surprising how may dealers don’t have decent parking!). They had a representative IS350 available for me to see and w More

by angela32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Flagg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello angela32, Thank you for taking the time and sending us your feedback. Congratulations on your new car and we thank you for doing business with us and we hope to be able to serve you in the future. Have a wonderful week and enjoy your new car. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 09, 2022

Check-in easy and service rep Abbey excellent and loaner rep Erica very courteous and check out service overall excellent. More

by MCHUNGPARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello MCHUNGPARK, Thank you for taking the time and giving us 5 stars and we look forward to seeing you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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