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Lexus Carlsbad

Carlsbad, CA

4.2
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

February 23, 2022

Great service, really exceptional service. Glad to have a dealership that takes care of the customer. More

by tacoma_142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2022

The overall buying experience is great. The folks in Carlsbad make you feel important and that you’re opinion really matters. They take great care in finding out what you are looking for an More

by corrinebusta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Flagg
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2022

Outstanding experience-Lexus of Carlsbad is epitome of great service! My appointment was easy to make & prompt. Actual facility is congruent with the Lexus brand = Luxury. From the beginning, it was a co More

by advocatenurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Strametz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2022

Bernardo service’s advisor was outstanding for my services . Promise on time schedule to pick up my car More

by Kent.uong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
February 22, 2022

Very service oriented. Comfortable lounge. Never a hassle. Service advisors are very friendly and attentive. More

by Sblawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2022

Our appt for service was done quickly. John Castillo was very helpful and friendly with options for needed service. More

by adelap13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2022

Received customer service from new service consultant not best yesterday Cold, not friendly. Stressed consultant. More

by N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Lexus Carlsbad responded

Lexus Carlsbad strives to provide an exceptional guest experience. I am sad to hear that we were not able to provide that for you. Would like to hear more details if possible, we take all of our comments to heart. Please do not hesitate to reach out to me, I am here to help. Thank you, Lori Smith lsmith@lexuscarlsbad.com

February 22, 2022

My Tissot watch which was under a rubber glove in the cup holder was stolen More

by RMEYER514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernardo Dewes
Feb 22, 2022 -

Lexus Carlsbad responded

Would like to speak with you further regarding your concerns. In this case, we were under the impression that Sergio, our Service Manger reached out to you immediately to discuss your concerns. Please do not hesitate to connect, I would be happy to speak with you. Thank you, Lori Smith Customer Relations Manager lsmith@lexuscarlsbad.com

Feb 23, 2022 -

RMEYER514 responded

After sending my initial review I found my watch under the front seat. I don’t know how it got there but I am truly sorry for any trouble I caused. Please accept my apologies.

February 22, 2022

The one request I made specifically for tire pressure at 37 psi all around was ignored. Hence mileage dropped from 37-38 to 34. This is in the time of $5/gal gasoline. Seriously disgusted. More

by NEUROMAVEN2
Recommend Dealer
No
Employees Worked With
Chris Dressler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Lexus Carlsbad responded

Hello, I am sorry that we have disappointed you regarding your air pressure request. Without the opportunity to research your service visit in detail, it is difficult for me to respond to your concerns. I would be happy to discuss this further, please do not hesitate to reach out to me. Lori Smith Customer Relations lsmith@lexuscarlsbad.com

February 22, 2022

Abbey was thoughtful and kind. She is a wonderful addition to your team. I’m sure she will be a great asset. More

by shelceleste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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