Lexus Carlsbad

Your professional service matched the knowledge and helpfulness of Bernardo Dewes, the service person who administered our maintenance. The service was superb (as it has always been). Thank you. helpfulness of Bernardo Dewes, the service person who administered our maintenance. The service was superb (as it has always been). Thank you. More

The whole experience was very good. Quick and friendly service. I would shop there again. Quick and friendly service. I would shop there again. More

Great service very professional. Good service over the text as well every detail was very explain Good service over the text as well every detail was very explain More

David is professional, efficient, informative and friendly. He helped me a lot to choose the right car. The whole purchasing experience is great. friendly. He helped me a lot to choose the right car. The whole purchasing experience is great. More

The crew in Carlsbad is excellent always provides an excellent service I'm very happy bring my car to here excellent service I'm very happy bring my car to here More

Chris was great! Five stars. Efficient and intentional in his work and communication. The rest of the operation really fell below expectations in terms of custome Five stars. Efficient and intentional in his work and communication. The rest of the operation really fell below expectations in terms of customer service. Upon arrival, the guys out front were all grouped up, didn’t acknowledge me/my car as I pulled into the driveway, and then seemed to not know what they were doing. Afterwards they checked my paperwork three different times/by three different people to figure out where my car was (even though I was told it would be waiting for me out front). Overall it didn’t feel like the Lexus quality customer service I’d experienced in the past. Very disappointing on that level. Also, the text scheduling by “Chelsea” of the initial appointment was a massive debacle. I was sent various texts and emails all confirming a different time and day. None the one I requested. I had to take matters into my own hands. Also she kept calling me “mam” in her texts. No thanks. More

Salesperson Daniel was attentive and knowledgeable. Finance department up front and competent. A small glitch on a vin number but it appears to all be good now. Service after the sale was dry goo Finance department up front and competent. A small glitch on a vin number but it appears to all be good now. Service after the sale was dry good also. More

I felt like a Queen. Everyone is so nice and helpful. Comfortable waiting room. Latte was very nice touch. Thank you. Everyone is so nice and helpful. Comfortable waiting room. Latte was very nice touch. Thank you. More

We appreciate the exceptional service we receive from Lexus Carlsbad. Our service advisor, Kimberly Porter is wonderful courteous and very helpful. At this time, we also would like to mention Mr. Adam Lexus Carlsbad. Our service advisor, Kimberly Porter is wonderful courteous and very helpful. At this time, we also would like to mention Mr. Adam Peterson at the service department and he helped diagnose and fix the steering wheel shaft. All in all we are very happy and satisfied customers of Lexus Carlsbad. Thank you. More

Couldn't be happier with my service manager. That's why i take the vehicle purchased and another dealership to Carlsbad Lexus for service! That's why i take the vehicle purchased and another dealership to Carlsbad Lexus for service! More