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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

March 16, 2022

Service has improved since my last service, thanks for taking care of the issues you were having. Nice to have my great customer service back. More

by STEVE_SHUDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

Lots of changes within the company but Service was still nice. Although I did not feel that personal touch as I normally would. Usually as I pull up I’m addressed with professionalism but lots of people sta More

by delmchayle#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry did not get names this visit
March 16, 2022

Friendly staff and very understanding when looking at service to get done on my vehicle. More

by Alfonso_510_209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

Amazing customer service. They worked with me every step of the way, and I got my dream car. More

by Kingdanoman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

We had a wonderful experience with this dealership. Quick and easy, knowledgeable, friendly and accommodating. If I plan to purchase another car I would not hesitate to return! More

by BRIANAHWESTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

Walid was knowlwgeable but talk so fast . .He seems like a nice and patient person..Over all experience is great but the price isnt so grear..Tho i know crdit rating isnt so great coukd have a More

by JANE_NARCISO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Walid Dummit
March 15, 2022

I arrived at the dealership with a dirty car, needing service after a three day trip because I am moving here from Texas. Although I had to wait while an account was opened for me, I was assigned a ver More

by srwill6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2022

Courtney is very nice and helpful but deslership needs work on organization. Car was in Escondido when it was supposed to be in Carlsbad and once there we spent a lot of time waiting for finance etc More

by Bpstrin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cortney Garner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Ghahremani
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Lexus Carlsbad responded

Hi Bpstrin, Courtney is a great addition and representative of our dealership. We understand your concerns and how valuable time is in one’s busy life. Management does take our guests' comments to heart and reviews them daily to always improve our processes. Our apologies for the time inconvenience in your buying experience. Thank you for your comments and I am here to help with anything that you might need in the future. Lori Smith Customer Relations Manager lsmith@lexuscarlsbad.com

March 15, 2022

Great salesperson Patrick Carr helped us with our dream car! He was helpful with the entire process. We our now the delighted owners of an ES350. More

by LDYGEM617
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2022

Wonderful experience! I told them exactly what I wanted and Patrick made it happen! Highly recommend it. More

by Crellsa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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