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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

March 17, 2022

Lexus dealership has taken care of my maintenance to my satisfaction. I am happy to have a loaner car. More

by CM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Excellent service and friendly staff, they were very helpful and accommodating when I needed to change my appointment. More

by Cassandra.W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Basic service was done quickly. Problem I reported with automatic windshield wiper not functioning was attributed to aftermarket tinting on the windshield. That may be true, but the More

by tvfletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Always provided good service and car was ready in a timely manner. Also extremely nice to be able to get a loaner car. More

by gdavenp2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Highly recommend! Dino went above and beyond to make everything go smoothly! Car is amazing! More

by d0fel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Asfour
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Flagg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Ghahremani
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

I moved here less than 2 years ago and have used you for service 3 times spending over 2k. I find ALL of your customer service reps to be unhelpful, they don’t give a xxxx about you once you walk out the do More

by kristinpugh82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abigail Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Lexus Carlsbad responded

Hi Kristin, I am sorry to hear about your experiences with our Service Representatives. We strive to provide an exceptional guest experience and build lasting relationships. Would appreciate an opportunity to connect with you and look into your concerns on a deeper level. Thank you, Lori Smith Customer Relations Manager lsmith@lexuscarlsbad.com

March 16, 2022

They were very courteous and communicated on the status of my car. They offered me a nice loaner while my car was serviced. My car was washed and ready to go! More

by schiro_family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

Fast service. Very nice rep. Good waiting lounge. Comfortable. Free car wash also. Good experience More

by GUYCHENGSONIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2022

Accomodated a battery change out late in day without a reservation. Took 30-40 minutes snd I was on the way home. More

by RICHARD113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Dewes
March 16, 2022

They need to have informed people to work for you ! ! You lied to me !! You treated me very unprofessional !! And you are not a place I renow my lease car or I would get any car from you !!!! More

by parvanehart
Recommend Dealer
No
Employees Worked With
Other Employees : He said he was a manager
Mar 29, 2022 -

Lexus Carlsbad responded

Hello parvanehart, We value our customer's time and apologize for any inconvenience that we may have caused. if given the opportunity I would speak with you further, I will look forward to speaking to you. Thank you, Lori Smith Customer Relations Manager lsmith@lexuscarlsbad.com

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