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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

March 24, 2022

Many Thanks to Jonathan for your excellent service: hard work, patient, answering all my questions with honesty and being professional More

by DBAO2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Guererro
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

Great customer service as always! Kim made sure I was out of there in hour & hAlf. Thank you More

by NELOBMESDAQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

My service attendant John Carrillo was top-rate, helpful and provided quick turnaround, I would like to thank Lexus for loaner car program, was able to make my veterans medical appt and continuity in day, l More

by Luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

Great service and attention to details. Keep up the good work. Abby was especially helpful More

by LEFTNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

Carlsbad Lexus is wonderful! Everyone is so friendly and John is very helpful as my rep. Plus it’s a heck of a lot closer than having to drive to Escondido from Oceanside… Lol More

by Candyono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

Always the usual great service. I received a comprehensive report of issues that needed to addressed. More

by HCLEE01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

Always professional and personable. .Have bought our last two cars there. Like the reinstating the free car washes. More

by umsweeney
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

First of all they failed to tell me the car only had one key until I was ready to leave and are not willing to get me another key. Very shady! Then I get home and there was no manual of any sort in the car. More

by LESLIEHADLEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dino Asfour
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Guererro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Lexus Carlsbad responded

Hi LESLIEHADLEY, I am sorry to hear that we did not meet your expectations. We take customer satisfaction seriously and strive to provide an exceptional guest experience. We value you as a loyal guest and would appreciate an opportunity to connect with your further. Lori Smith Customer Relations lsmith@lexuscarlsbad.com (760)871-6353

Apr 13, 2022 -

LESLIEHADLEY responded

Lori, You are more than welcome to reach out to me. I'm sure you have my number or email address. Leslie Boyer

March 23, 2022

It was a great experience from start to finish. I would do business with this dealership again. More

by MERFITCESENA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach in finance
March 23, 2022

They did as i asked and very good changed the oil and whatever they needed to do for a the car More

by KARATEPAPU51
Recommend Dealer
Yes
Employees Worked With
David Flagg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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