Back

Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
Contact Dealership

5444 Paseo Del Norte

Carlsbad, CA

92008

Directions

By Type

Showing 690 reviews

March 28, 2022

I appreciate everyone working together on a quick solution and the availability of picking up the car. Everyone was friendly and clearly explained the options. More

by ANNIE_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo
May 26, 2022 -

Lexus Carlsbad responded

Hello Annie, Thank you for taking the time and sending us your positive feedback. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 28, 2022

Everyone was friendly. The service was done in a timely manner. My car was washed and ready as Alexia said it would be. More

by CKRYSKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Lexus Carlsbad responded

Hello CKRYSKO, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 28, 2022

Never received call back after my loaner got a flat. I changed tire myself. I can’t believe the garbage provided to change a tire with. The worst designed Jack in history. Terrible service from my rep. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 24, 2022 -

Lexus Carlsbad responded

Hello, Customer satisfaction is our top priority, I am truly sorry that was not demonstrated to you. Please let me know if you would like to discuss in further detail or if I may be of assistance at any point in the future. We are always looking for input from our guest's as we strive to grow and improve. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

March 27, 2022

No hassle and easy to deal with, friendly and professional without being pushy or trying to oversell you… More

by davidj701
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello davidj701, Thank you for taking the time giving us 5 stars and sending us your positive feedback. We are happy to know that our team here is professional and helpful. Congratulations and we look forward to seeing you in the future as well. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 27, 2022

Cortney Garner was the BEST sales consultant she is very considerate and listened to all our needs and wants she helped us find the right car for us and really went to bat for us. We will be back again th More

by GQOCHOA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cortney Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello GQOCHOA, Congratulations and thank you for doing business with us. We sincerely appreciate you and for giving us an opportunity to earn your business and we look forward to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 25, 2022 -

GQOCHOA responded

Thank You for going above and beyond, I will definitely be back and I am letting my family and friends know how great Lexus of Carlsbad and they need too see Cortney Garner for the deals, Thanks

March 27, 2022

Good people who work there. Very friendly and helpful. Always trying to do their best. More

by TMAG8211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello TMAG8211, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 27, 2022

Perfect service Sergio and Abbey make my day Thank you so much! Lexus Carlsbad #1 More

by José Gustavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello Jose Gustavo, Thank you for taking the time and sending us your positive feedback and giving us 5 stars. We are happy to know that our team here took good care of you and we look forward to seeing you on your next visit. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 26, 2022

I feel the cost of your services are too expensive. As soon as I had my car serviced I received a coupon from you for a discount. Why not just charge less than play the game on how much you have to pay More

by dilewis55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Hello dilewis 55, I can appreciate your input, however we are competitive in our PMA and use OEM genuine parts, just to bring up a couple values. We are working toward bringing back our complementary washes again, I wish that I could give you a time frame but still in discussion stage. Thank you for servicing your Lexus with us. Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

March 26, 2022

I was very pleased with the service at this dealership. All my questions were answered and the service was done in the shortest possible time. More

by JACOB.FURMAN
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo
May 25, 2022 -

Lexus Carlsbad responded

Hello Jacob, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you choosing us for your service needs and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

March 26, 2022

Service at Carlsbad Lexus was excellent, Walid was very helpful and attentive. My new ES350 eas delivered same day and he thoroughly explained all of the car’s features. More

by DEBBIEFLORES152
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello DEBBIEFLORES152, Congratulations on your new ES350 and thank you for giving us an opportunity to earn your business. We hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

...
22
...