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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

June 17, 2022

Ashley and the entire service team were very attentive, and efficient. They’re customer service is excellent! More

by SOLEIL.NAHOKU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mari (shuttle driver)
Jun 20, 2022 -

Lexus Carlsbad responded

Hello Soleil. Nahoku, So happy that Ashely and the team were able to provide you with an excellent guest experience. Receiving a 5 star review is much appreciated! Look forward to assisting you wit your future service needs. Thank you, Lori Smith Customer Care Manager

June 10, 2022

Well received here. Did what they could to save me some money. Unfortunately the hybrid battery had to be replaced. The team did a great job. Shuttles were a big plus. More

by Jmsocw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Lexus Carlsbad responded

Hi Jmsocw, Thank you for the much appreciated 5 star review! Your input is very important to the team at Lexus Carlsbad. So happy that you felt taken care of. We will look forward to assisting you in the future with your service needs. Lori Smith Customer Care Manager wecare@lexuscarlsbad.com

May 24, 2022

We were extremely happy with our service at Lexus! Kim was excellent in every way: nice, knowledgeable, helpful and understanding! We thank you!!! Carol and Ludlow Keeney More

by carolricekeeney@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello carolricekeeney@gmail.com, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to seeing you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 16, 2022

It was very quick and kind. And it was conscientious.I went to visit because of a problem with my tire, but thanks to that, I was relieved. More

by kyunghwakim09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
May 19, 2022 -

Lexus Carlsbad responded

Hello kyunghwakim09, Thank you for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful day ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 16, 2022

Great service with the people I interacted with, and everything was done in a timely fashion More

by RACHELMDYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello RACHELMDYER, Thank you kindly for taking the time and sending us your feedback, we sincerely appreciate your time and we hope to be able to serve you in the future. Thank you for choosing our dealership for your service needs. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 16, 2022

Excellent customer service. Kept us informed and answered all questions. Vehicle delivered as expected! Lexus Carlsbad team were professional and super friendly! More

by FLY.WAHEED
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello FLY.WAHEED, Thank you for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful rest of your week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 16, 2022

Easy to make the appointment was in and out in a loaner car in 15min More

by MICHAEL.GARCIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello Michael, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager lsmith@lexusescondido.com

May 14, 2022

Haley is so patient with me she is so helpful,She take good care of me she friendly and nice .I will recommend Lexus Carlsbad to my friend.The service is good. More

by skoshi63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley DeAnda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello skoshi63, Thank you for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

Patrick was friendly and he was willing to work with us to get me what I wanted More

by richardchristian494
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Ghahremani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello richardchristian494, Thank you kindly for taking the time and sending us your feedback. We sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

Service was efficient and thorough. All of the staff were helpful and courteous. Car was washed. More

by Kevin01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Lexus Carlsbad responded

Hello Kevin01, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs and hope we are able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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