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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

April 03, 2022

Love Lexus Service in Carlsbad ! the Best people At scheduling / servicing when needed making it easy with a loaner More

by JALAVERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello JALAVERSON, Thank you for your time and for giving us an opportunity to work with you and for giving us 5 stars, we sincerely appreciate it and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexuscondido.com

April 03, 2022

Great dealership. Sergio in service is amazing. He really takes care of his customers. Honest, trustworthy…Treats everyone like he values their business! More

by CLARK_FINANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio in Service
May 25, 2022 -

Lexus Carlsbad responded

Hello CLARK_FINANCE, Thank you for taking the time and giving us 5 stars and we are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 03, 2022

Very friendly staff. Very quick service. Always happy to get a loaner car as well. More

by bbandboys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello bbandboys, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you choosing us for your service needs and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 03, 2022

We have used Lexus in Carlsbad for many many years. Love the Lexus SUV and have one at 110,000 miles. My husband plans to keep it to 200,000. The staff is always very knowledgeable and pleasant to work More

by VERNABLISS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

My service advisor Kim Porter was polite, knowledgeable, and efficient. She called to explain new conditions the technician found, made reasonable and understandable recommendations, and delivered the car More

by joe@vc3.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

He dropped my car off at 7 AM and arrive just before 5 PM to pick it up. I have never gotten a call that my car was ready and they can’t find my paperwork. The lady helping me has gone home and they are scur More

by DADRHWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Hi Dadrhwilson, Sorry to hear of your experience and the frustrating pick up process that you encountered. I will definitely share your comments and experience with our Management Team. Guest satisfaction is our number one concern and we take this to heart. Lori Smith Customer Relations Manager wecare@lexusescondido.com

April 02, 2022

They got me in fast and at the last minute. I was able to drop my car of the night before my 7 a.m. service appointment. Very accommodating of my busy schedule. More

by Kelly3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

Quick, efficient and hassle free. Kevin Porter was amazing as always. Top notch service. Thanks Lexus Carlsbad More

by kevincullen25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

I had no issues with Abbey. But my car is missing the rear tire valve stem caps. Hopefully they are still at the service center so I can have them put back on or they can be rep More

by TONYAJSHIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

Completed on time and ready when expected. Promptly attended to when I arrived to check in. More

by DONALYME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
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