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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

April 15, 2022

Carlsbad Lexus did everything as promised and went beyond and above to contact Lexus Financial on my behalf. More

by JKIRCHMANN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Guererro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello JIRCHMANN, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to being able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 14, 2022

Many thanks to advisor John Castillo for his professional customer service. He always makes these appointments a pleasure. More

by mhende
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello mhende, Thank you for taking the time and giving us your feedback. We sincerely appreciate your time and we look forward to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 14, 2022

Service representative was prompt, personable and an effective sales person. Car was serviced quickly and in 1st rate condition, including courtesy wash. Only reason I did not give an excellent r More

by vlaidlaw01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Ghahremani
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Hi vlaidlaw01, So happy to hear that your service experience was efficient and we so appreciate words such as prompt and personable. Thank you for bringing the loaner car part of your experience to our attention. We will discuss with our loaner team further. Lori Smith Customer Relations Manager wecare@lexusescondido.com

April 13, 2022

Very professional and helpful staff Dedicated sales person manager and finance person Clean welcoming place More

by ATOGAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ATOGAK, Thank you for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 13, 2022

My first appointment for routine maintenance at Lexus Carlsbad was great. The young man who greeted me and directed me to the service office was polite, Ryan the gentleman who signed me in and arranged f More

by mkp5958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello mkp5958, Thank you for taking the time and sending us your feedback. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 13, 2022

Abbey was the service rep for my vehicle when I took my car for service last week. She is accommodating and always makes sure things go smoothly. They did clean my car pretty good as well! Thanks, Abbey! More

by letveneracion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Lexus Carlsbad responded

Thank you so much so much for the great review!

May 24, 2022 -

Lexus Carlsbad responded

Hello letvenracion, Thank you kindly for taking the time and sending us your feedback, We sincerely appreciate you and we look forward to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 13, 2022

A/C is working much better. Thanks very much. Ashley was very helpful. Thanks for the loaner. More

by MRRNOBLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello MRRNOBLE, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 12, 2022

Fast quick efficient. John was great and very helpful. Service is expensive so the service beeded to marry up, which it did. More

by RCADISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello RCADISH, Thank you for taking the time and sending us 5 stars. We sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 11, 2022

I asked a loaner car but there is no loaner car service for 10,000 miles. But I don’t understand there is specific requirements for loaner car. Anyways I accepted there was no loaner car. After service is More

by sign207532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Castillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Lexus Carlsbad responded

Hi sign207532, We take customer satisfaction seriously and are glad to hear from you. Your feedback is much appreciated as we take our feedback to heart. It allows us to resolve any potential process issue and help us improve our services. Please reach out to me and we will make sure to address your experience. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 11, 2022

I’ve been coming here for service for over 8 years and this was by far my worst experience. More

by BPAL28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernardo Dewes
May 17, 2022 -

Lexus Carlsbad responded

Hi BPAL28, Thank you for your loyalty to Lexus Carlsbad for over 8 years, We do value and appreciate your trust. I am sorry to hear that your last experience has not met your expectations. Customer satisfaction is our top priority and I am sad that this was not demonstrated. I would love an opportunity to hear of your experience in further detail. Looking forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexusescondido.com

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