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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

April 17, 2022

My car was promised to me to be ready by 4:30 pm received call 20 mins before that it would not be ready that day. I did not hear that call come in and did not know until I got back to dealership with my loa More

by ANNE_FRASER
Recommend Dealer
No
Employees Worked With
Kim Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi Anne, Sorry to hear of your service experience, it sounds like there was indeed a matter in communication and follow up. I will make sure to bring this to our Management Teams attention. Management does take our guest comments to heart. We are always learning and coaching toward growth and improvement. Please do not hesitate to reach out if there is anything that I can do to assist you in the future. Lori Smith Customer Care Manager lsmith@lexuscarlsad.com

April 17, 2022

excellent amazing salesman. great and wonderful demeanor. not pushy came off as someone who wanted me to have the car i wanted and made the whole car buying experience a easy on More

by ALHOASHORES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Guererro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Ghahremani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ALHOASHORES, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 17, 2022

Over the course on 3+ months Gary patiently offered advice and helped us decide on the car that best fit our needs. As Gary was out of town when we finally made our decision, Walid helped with the purc More

by megpctan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walid Doumit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello megpctan, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to serving you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 16, 2022

Efficient, knowledgeable, honest and timely. All good. Work is professional and done at a reasonable price. More

by royskaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
May 24, 2022 -

Lexus Carlsbad responded

Hello royskaf, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 16, 2022

A carostephic event requiring fuel system replacement made much easier by Ashley’s excellent communication and support. More

by kthompson220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello kthompson220, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 16, 2022

The people are really nice, and very customer service oriented. The lounge is nice too. More

by ccolio76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ccolio76, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 15, 2022

Excellent service from professional and courteous people. I’ve had my car serviced here for nineteen years, never a complaint. More

by WE3KAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello WE3KAYS, Thank you for taking the time and sending us your feedback. We sincerely appreciate you and look forward to being able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 15, 2022

everyone from valet to advisor to manager were utmost courteous and helpful! Service performed perfectly as expected More

by s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bernardo dewes
May 24, 2022 -

Lexus Carlsbad responded

Hello s, Thank you for taking the time and sending us your feedback. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 15, 2022

Great Service. Loaner terrific. Pick up a d delivery on time. Lexus 50,ooo mile service excellent. More

by kunruh0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello kunruh0, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 15, 2022

Great and fast service. Friendly customer service. Nice and clean place. Well done. Thank you. More

by Dmdntran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo
May 16, 2022 -

Lexus Carlsbad responded

Hi Dmdntran, Thank you for servicing your vehicle with Lexus Carlsbad. We will happily take kind words such as, great, fast, friendly, nice. We do strive to provide a great guest experience, your comments are much appreciated. Lori Smith Customer Care Manager

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