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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

April 20, 2022

Very prompt and professional service. Every one was very helpful and more than courteous. A very good experience! More

by Marcyall
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariangela Corte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello Marcyall, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is helpful and courteous and we look forward to be able to serve you in the future. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Always friendly and expedient service at Lexus Carlsbad. Appreciate their professionalism and friendly service each time More

by cee.mccarley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
May 24, 2022 -

Lexus Carlsbad responded

Hello cee.mccarley, We thank you for taking the time and sending us your feedback and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 19, 2022

They responded to my inquiry about purchasing my leased vehicle with understanding and offered an acceptable solution. More

by PATTYMOISES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Khoshnaw
May 24, 2022 -

Lexus Carlsbad responded

Hello PATTYMOISES, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 19, 2022

My family and I were out of town in Carlsbad and had to drop in unannounced. This service department bent over backwards to fix our problem. They not only finished the repair, but got us back home on our p More

by Theoktavecs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello Theoktavecs, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future and we thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 19, 2022

Bernardo did an outstanding job. I did my 30,000 service and before that purchased a new key. He is a good communicator as well as an honest and caring person. More

by CAROLHALPER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewey
May 24, 2022 -

Lexus Carlsbad responded

Hello CAROLHALPER8, Thank you for taking the time and giving us 5 stars. We thank you for choosing us for your service needs and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 19, 2022

Tire rotation service required. Received call 2 new tires needed and cost $600. Approved service then received another call recommending alignment for an additional $220. Total cost More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abigail Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022 -

Lexus Carlsbad responded

Hi Michelle, I am sorry to hear of your service experience. My hopes are that you also addressed these concerns with a Manager at the time you picked up your vehicle. Your service experience is very important to us and we want to make things right for you immediately. Please reach out to me directly, would like to discuss in further detail. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 19, 2022

Good service . Very professional and highly recommended. Thank you so much for your extra miles service More

by MARCILIANASANTIAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello MARCILIANASANTIAGO, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 18, 2022

Everything about Lexus was amazing from financial to customer service was excellent and nice people More

by YESENIAAVELAR405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aisha Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello YESENIAAVELAR405, Thank you for taking the time and giving us 5 stars and we thank you for choosing our dealership for your vehicle needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 18, 2022

Helpful, friendly staff. They were able to get me a new tire in a timely manner. More

by Doriac333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello Doriac333, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 17, 2022

Service was performed in timely manner. Staff were welcoming and courteous. Car was immaculately cleaned More

by bremd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello bremd, Thank you for taking the time and giving us 5 stars. We look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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