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Lexus Carlsbad

Carlsbad, CA

4.4
690 Reviews
When you arrive at our NEW LEXUS DEALER serving the entire Northern San Diego County including San Diego, El Cajon, Escondido and San Marcos CA, you'll be greeted by our world-class customer service. We share the thrill our customers get from owning and driving a Lexus, so from the moment you step on to the lot, we are here to make sure you enjoy yourself by providing you with an exemplary shopping experience. We are not bias as to whether you are buying or leasing a new or pre-owned Lexus; our only goal is to make sure you are happy with your decision. Of course we will recommend other options, but only for your best interest. The representatives at our LEXUS DEALERSHIP serving Vista may be able to save you a great deal of money and get you even more amazing features. From Financing to Service: Our Lexus Dealership in Carlsbad Has It All Purchasing a car as luxurious as a Lexus is a prestigious experience, and we want to make it as enjoyable as possible. The representatives at our Vista area Lexus dealership will find you the perfect auto loan and pricing plan so you can drive off the lot today knowing you have made the best decision. You are not left alone down the road either as we are also a premium Lexus service center. With routine maintenance, your Lexus can last much longer and look better. If you happen to get in an accident, we can perform the best repairs around as we are the ONLY Lexus Certified Collision Center in San Diego County.
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5444 Paseo Del Norte

Carlsbad, CA

92008

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Showing 690 reviews

April 22, 2022

I had great service and I am really happy with my car! Thank you so much! More

by maibouhon
Recommend Dealer
Yes
Employees Worked With
Ariel Perea
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello maibouhon, Thank you for taking the time and for giving us 5 stars. We thank you for choosing our dealership for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 21, 2022

Very response, courteous and positive from beginning to end of job in all communications. Thanks More

by n_ick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello n_ick, Thank you for taking the time and giving us 5 stars and we hope to able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 21, 2022

Ashley Dorschel was wonderful. Very prompt, efficient, and an excellent communicator. My RX was completed earlier than promised, and sparkling clean as a bonus. More

by ADIETOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Dorschel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ADIETOR, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Dropped car off on a Fri AM for warranty repairs . Expected to get it back around 5 pm on the same day. Late Fri I was told that my car would not be finished until Sat. In spite of me calling 4 di More

by Vistajudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abigail Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Dorschel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think I spoke to both Abigail and Ashley
Apr 20, 2022 -

Vistajudy responded

Nice people, good work but I was not kept informed of completion day and time

Apr 20, 2022 -

Vistajudy responded

Not sure why I got this screen again

May 16, 2022 -

Lexus Carlsbad responded

Hi Judy, My apologies for the lack of information and follow through regarding your service visit. Our Management Team takes guest's comments to heart, we will review and address your experience. We look at this as an opportunity to improve, learn and grow. I agree with you, communication is the key to building meaningful and trusting relationships. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com

April 20, 2022

Matt and Courtney were fantastic. Really took their time to walk through everything with me and make sure I made the best decision for my needs. I would highly recommend them and this More

by shellenemarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello shellenemarie, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

15,000 mile routine service. All went well, as promised and in a timely manner. More

by davesondag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello davesondag, Thank you for taking the time and sending us your feedback and for giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, Wecare@lexusescondido.com

April 20, 2022

Excellent service. Communicate well what is going on with vehicle during any service process. Would recommend to friends and family. More

by cmoore597
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Claudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Lexus Carlsbad responded

Hello cmoore597, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to seeing you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

The people are very friendly curtious to their customers I would recommend to others the service they provide to their customers More

by ZANEMINER40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lesley Bermingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Strametz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sugii
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello ZANEMINER40, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager wecare@lexusescondido.com

April 20, 2022

Quick and efficient check in. Clear explanation of work to be fine in car. Efficient provision of loaner car. Car well maintained, work executed as agreed. More

by peterddob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Dewes
May 24, 2022 -

Lexus Carlsbad responded

Hello peterddob, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Everyone is very friendly and helpful. Each visit has been a pleasant experience and the staff make it easy. More

by TANYAOBERMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Lexus Carlsbad responded

Hello TANYAOBERMARK, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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