Lexdan Automotive of Wisconsin

Lexdan Automotive of Wisconsin responded

Hello Bearsgirl2009, It is very apparent that you are on the same pages as the other reviewer who did not enjoy our business hours. It is more likely you have already read my reply to stoppy10 who also did not like our business hours of Monday-Friday as stated on the the pages of Dealer Rater. May be that reviewer or you are the same person with a different screen name? . Well there are choices to be made here on the pages of the Dealer rater as they make it very easy for you to share your opinion. It seems that we receive our negative reviews from the consumer who have seen our vehicles on third party web site providers such Cars.com, However, never purchased a vehicle from us, yet they did not even make it to our facility. There fore you are so far away from the positive facts about us as individuals who make a great team at Lexdan Automotive. Thus you never made it to our facility yet share your dissatisfaction with the rest of the world without giving us the opportunity to make it right for you by extending our business hoursbased on your special request.. Yet you were not under any obligation to do so in any circumstances, It is also your right to say what you feel based on your experience regarding our business hours. We also reserve the right to share our opinion about this matter as well. Most of the nation is in recognition the many industries are changing as it became very common to purchase a vehicle on line even have it delivered to you at your door steps by many nationally recognized companies. Thus we are a small company with a hand full of inventory, We have decided to keep hours within the week days and have a weekend off as many of the working class people do as the rest of the country within the many other industries I can mention. We decided to do so because we already work ten to twelve hour days and we feel that we deserve to spend the left over weekends with our families. We apologize this decision has inconvenienced you and it is the cause of not having a chance to present our vehicle and our company to you in the efforts of earning your business. Mostly you complain about our business hours as you never made the effort to give us the option of discovering your dissatisfaction or sharing your opinion with us about our business hours. Well as you mention you don't understand how a car dealership could only open Monday-Friday. You don't need to understand because we understand our reasons.

Lexdan Automotive of Wisconsin responded

Hello Stoppy10 , I appreciate your on line complaint on the pages of Dealer rater and Cars.com, We are a small company with limited personnel operating with pride and at most interest in our valued customers. Because we work from 9am -7pm Monday-Friday and not have a day off during the week, We have decided to be closed on Saturdays.to be with our Families. We as a team deeply apologize for the inconvenience this may have caused you. Frankly, you are the first customer who has complained about our schedule yet wrote a negative review about it. Of course it is your right to share your disappointment with the rest of the readers.. As far as how we can keep these hours and keep selling vehicles being closed on Saturdays ? Well you may need to read our online reviews to see the feedback from the customers who actually made the effort to come to our facility and made a purchase. We often made schedule changes by staying open late for some customers at their request. Besides that, I myself have a successful courier in the automotive sales industry for the last thirty five years. So during the business hours we work on attending to the needs and wants of our customers whether they are at our facility or not. I wish you reached out to relate your concern regarding the schedule to us so we could work in accommodating to your schedule by providing extended hours for you. Thus we never had such request from you, We wish that you found the exact vehicle you wanted.. Sincerely,, Dennis Lexdan Automotive

stoppy10 responded

I did reach out and was told those were your hours. No offer was made to accommodate otherwise. It just didn’t work for me. But i can appreciate your decisions if it works for you

Lexdan Automotive of Wisconsin responded

Hello KMM, It has been along time since we talked about the Fiat 500. You and I spoke on the phone about your purchase of the 2013 Fiat 500 Convertible. We are a small company with short staff. Sometimes we may miss a phone call because we are attending other customers. However, if a voice message left we return every call to accommodate the caller. In tis case that is exactly what we did. Next morning I emailed you pictures of the front bumper tow bar. Because you stated this vehicle would be used to be towed behind a motor home. You were happy it already had the tow bar in the front of the bumper. You wanted to see close up pictures of the front bumper and the tow bar to validate if it would be a right fit for your motor home trailer mounts. The proof of my contact is listed below. I censored your email address from public view. When I followed up with you again on the phone you claimed you never received the email. At that time I notified you with the time stamped of the email. I hope you will remember the conversation which will result with your removal of the negative review from the pages of Dealer Rater and Cars.com. If you choose to leave it, I would understand it is your right to do what you wish. However, I would like to let every one else who sees this negative review to be notified that it is a unjustified and unfair review of our company.. Here is my reply to your request of pictures emailed to you on 2/26/22 2013 Fiat 500 Gucci Convertible. Sa 02/26/22 07:43 Dennis Keskin - Lexdan Automotive (dennis@lexdanauto.com) To: kthy6*******.com AllIMG_5472.JPG (755.7 kB)IMG_5473.JPG (839.6 kB)IMG_5474.JPG (805.8 kB) Message contains attached images. Click here to open preview.

Efrain Lopez responded

satisfied with the purchase of my vehicle and the seller very friendly and efficient thank you Jason falbo