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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
966 Reviews

966 Reviews of Lewisville Volkswagen - Service Center

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July 17, 2025

Horrible, non-responsive, kept my vehicle for over a month and couldn’t identify the main issue, only interested in adding parts that didn’t repair the problem More

by glvillanueva53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Setting up an appointment was easy, Tim was easy to work with and gave a good break down of what I needed done and how much I’d owe. Communication was great and service was pretty quick, he even made sure I More

by chanelrenae89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Lewisville Volkswagen responded

Chanel, thank you for your great review of Tim and the team! We are thrilled that you had a seamless, communicative, and accommodating experience. Congratulations on your new car; welcome to the Lewisville Volkswagen family!

July 16, 2025

Liam and the service department were prompt, communicative, accommodating and did great work on my vehicle. More

by Kgleason81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Lewisville Volkswagen responded

Thank you for sharing your praise of Liam and the team! We are thrilled that they took such great care of you and your vehicle, and we hope to welcome you back to Lewisville Volkswagen next time.

July 15, 2025

The entire Team at Lewisville VW always goes above and beyond. Thank you again specifically to Melissa, Michael, and Hussain for all your help with our VW last week! More

by Jgibson795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussein Jafri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Jul 15, 2025 -

Lewisville Volkswagen responded

Thank you for sharing your review of Lewisville Volkswagen! We appreciate your business and we will pass along your kind words to Melissa, Michael, Hussain, and the team. Have a great day!

July 12, 2025

Thanks Lewisville Volkswagen for taking great care of my VW Beetle! Melissa Ortiz is a great Sevice Advisor. Knowledgeable, friendly, and helpful. Thanks to Joey, my Service Tech. for help on my most rec More

by Netdragon1
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey,
Jul 14, 2025 -

Lewisville Volkswagen responded

We are happy to hear from you! Thank you for choosing Lewisville Volkswagen, and highlighting Melissa and Joey's great work. Safe travels in your VW Beetle!

July 11, 2025

The car had a few issues which the Dealership was able to correctly diagnose and address. Pricing was as agreed with work completed on schedule. Melissa took time out to keep me advised of the status and i More

by Hahans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Lewisville Volkswagen responded

We appreciate your business and your feedback! Thank you for choosing Lewisville Volkswagen and highlighting Melissa's attentive service.

July 10, 2025

I had a pleasant experience at Lewisville VW last week when I had a service appointment. Michael was my service advisor and he made the whole process very easy for me. The coordination was top notch and h More

by sri.gandikota3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ehrichs
Jul 10, 2025 -

Lewisville Volkswagen responded

It was our pleasure to assist you! Thank you for choosing Lewisville Volkswagen and for sharing your experience with Michael and the team.

July 10, 2025

Was able to get an appt with 1 day notice Vehicle was ready as promised Service team did great communicating Very positive experience! More

by dajeffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Lewisville Volkswagen responded

We appreciate you sharing your positive feedback about the Lewisville Volkswagen team! Thank you for your business, and please don't hesitate to reach out if we can be of service again in the future!

July 10, 2025

When we first starting doing business with them in 2006. At that time the business was great, but has gone down hill. They up charge and sneak in unnecessary extras that they did not do before. On this visi More

by robert.vaughan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2025

Service was easy to schedule and they took great care of my car. Will definitely be back for any service needs! More

by jamipinilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Jun 23, 2025 -

Lewisville Volkswagen responded

We're delighted to hear that scheduling service was a breeze and your car received excellent care at Lewisville Volkswagen! We look forward to assisting with any future service needs.

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