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Lewisville Volkswagen

Lewisville, TX

Overview
Employees
Reviews
Vehicles
4.8
2,643 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,643 reviews

September 14, 2021

Very customer oriented and sensitive to the customers time and needs. Great communication with service department More

by Char
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson was great and kept me updated.
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Sep 14, 2021 -

Lewisville Volkswagen responded

Char, thank you for sharing your experience with Carson at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you.

September 12, 2021

Best experience I’ve ever had buying a car! Wallace and Chris were so nice and truthful! Do not hesitate to go here for a new VW! More

by Krista Luckie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wallace Gauthier, Chris Riccitelli
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Sep 13, 2021 -

Lewisville Volkswagen responded

Krista, thank you for sharing your experience with Wallace and Chris on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you.

September 12, 2021

I loved my car buying experience here! A very special thank you to Chris R as he was very generous & genuine. I would recommend anyone to buy a car here ! More

by Maurieshaaustin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Eagan, Chris Riccitelli
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Sep 13, 2021 -

Lewisville Volkswagen responded

Thank you for recognizing Chris Riccitelli and Chris Eagan here on DealerRater. Please let us know anytime that we may be of further service to you. Make it a great week!

September 12, 2021

We had such a great experience at Lewisville Volkswagen! Everyone was so friendly and we were so thankful for such a smooth and stress free process! We will absolutely be back to purchase another! More

by Kacie Carey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Mccalister
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Sep 13, 2021 -

Lewisville Volkswagen responded

Kacie, congratulations on your new Volkswagen and thank you for sharing your experience here on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Make it a great week!

September 12, 2021

Very pleasant experience, no hounding, staff very friendly and so nice! Definitely enjoyed my experience! I am loving my new Taos! Thanks to Jason and staff! More

by Kayla.osborn95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Steward, Chris Riccitelli
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Sep 13, 2021 -

Lewisville Volkswagen responded

Kayla, congratulations on your new Volkswagen Taos. Thank you for sharing your experience with us on DealerRater. Please let Jason, Chris, and David, know anytime that we may be of further service to you. We appreciate you! Enjoy your new Taos... we know that you will!

September 11, 2021

I have been taking my GTI to this location for 3 or 4 years now and always have a good and painless experience. Tim Larsen is the best advisor. Makes sure his customers are taken care of and happy. More

by taylorsigmund10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with your GTI with Tim Larsen at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you. Make it a great week!

September 11, 2021

Waited 2.5-3hrs for an oil change. I should have been told upon arrival how long the wait was so I could have made the decision to wait or not. Took one week to make the appointment as I would leave voic More

by JBAILEY4501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2021 -

Lewisville Volkswagen responded

You have my sincere apology for the wait and the length of time it took to take care of your vehicle’s needs. It is our job to set the correct expectation, so you know how to set your schedule. We have been putting the pieces in place to help the timelines on both sides of the schedule and the service timeline itself. Again, we apologize. We do appreciate your business at Lewisville Volkswagen and look forward to proving as we build our team, that we are better than this one experience. If there is anything I can help with, please don’t hesitate to call. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

September 10, 2021

It was easy and professional. I had to bring it back because there was a hose not attached back and it sounded like a race car. When I brought it back they were polite and professional. Then when they More

by LHARVILL57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Lewisville Volkswagen. You have our apology that you needed to return, but we were happy to be of service to you. Make it a great weekend.

September 10, 2021

I was very pleased with Omar and Chris’s service in making the process very smooth and easy. I would definitely recommend to my friends. More

by Karthik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar, Chris Eagan
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Sep 10, 2021 -

Lewisville Volkswagen responded

Congratulations on your new Volkswagen and thank you for sharing your experience with Omar, Chris, and David, here on DealerRater. We appreciate you! Make it a great weekend!

September 10, 2021

Great car buying experience. Jason was very helpful and was not pushy on anything. He allowed us to look at the cars we were interested in and made the process stress free. More

by knighticeman2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Avila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Jason Steward
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Sep 10, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your car buying experience with Jason, Guillermo, and Chris. Make it a great weekend and let us know anytime that we may be of further service to you.

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